Sponsor - India CX Summit & Awards 2025

BECOME A SPONSOR AND ENGAGE WITH SENIOR ATTENDEES

The India Customer Excellence (CX) Summit & Awards 2025 is destined to become the most respected event in the industry for the promotion of customer service excellence. It combines Banking, Insurance, Telecom, segments throughout the different states from India into a single high-profile international gathering.

ATTENDEES

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SPEAKERS

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SUMMIT SPONSORS INCLUDE

Locobuzz: Powering Intelligent Customer Experiences

Locobuzz is a unified customer experience management platform that empowers brands to connect meaningfully with their customers across digital touchpoints. By integrating advanced AI, machine learning, and real-time analytics, Locobuzz transforms raw data into powerful customer insights—enabling brands to deliver personalized, proactive, and consistent experiences at scale.

Founded in 2015, Locobuzz has rapidly grown into a global force in the realm of digital customer engagement. Today, it proudly serves over 350 global brands, including several Fortune 500 companies, across industries such as BFSI, automotive, telecommunications, hospitality, retail, and e-commerce—helping them thrive in the age of digital transformation.

AI at the Core: At the heart of Locobuzz lies an ever-evolving AI engine that fuels its robust capabilities—ranging from intelligent social listening and sentiment analysis to predictive customer care, conversational AI, and brand reputation management. The platform’s AI doesn’t just automate tasks; it augments decision-making, identifies emerging trends, and empowers brands to act with agility and confidence.

Customer-Centric Innovation: Locobuzz believes that great CX is built when technology, empathy, and strategy intersect. Every feature and innovation is designed to enable brands to be more responsive, more human, and more aligned with their customers’ expectations.

SENDBIRD

Sendbird is building the AI workforce of tomorrow—delivering fast, human-like support for leading brands across APAC, including Carousell, Traveloka, Rakuten, CoupangPlay, and a growing roster of India’s most innovative companies such as Swiggy, Zepto, Paytm, Dream11, Porter, and 1MG. Our AI agents autonomously resolve over 50% of customer and sales queries across in-app chat, email, SMS, and WhatsApp—maintaining seamless context across channels. With a platform that powers 300M users and 7B messages monthly, Sendbird integrates effortlessly into CRMs and messaging tools—boosting CSAT, cutting costs, and scaling support without engineering strain. AI-powered support. Optimized for APAC and India.

DevRev

DevRev unites business data scattered across apps in one AI interface, helping teams find answers, automate tasks, and take actions across systems. With DevRev's AI agents, resolve customer problems 4X faster and spend 40% less time context switching

THE FUTURE IS NOW AND BRINGS A WEALTH OF OPPORTUNITIES..

Our industry-recognised Customer Engagement Summit has seen remarkable growth in sponsors and exhibitors, becoming pivotal for business development.

We stand at the cusp of a transformative revolution in customer engagement. A new era dawns where comprehensive consumer insights, fueled by cloud-based technologies and integrated omnichannel interactions, forge frictionless and tailored experiences. This paradigm shift propels brand fidelity and recognition throughout every customer touchpoint, reshaping the business-consumer relationship landscape.

The summit’s consistent expansion and unwavering support from partners underscore our success in fostering valuable connections and driving innovation in the customer engagement sphere. This growth reflects our commitment to delivering unparalleled networking opportunities.

Our community of 102,000 senior leaders excels in organising top-tier events, including the Customer Engagement Summit and the annual Engage Awards.

CXO-Level

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MID Management, President, VP & SVP

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Sr. Manager or above

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MD & Director

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Others

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PAST SUMMIT SPONSORS INCLUDE

INTERESTED IN ENTERING THE ENGAGE AWARDS?

Celebrate your team's achievements in our Engage Customer categories.

Event Partners

Engaged customers aren’t just satisfied, they’re supercharged. According to Gallup, this delivers a jaw-dropping 23% boost in wallet share, profits, revenue, and relationship growth.

Increased competition and advances in technology have reduced barriers to entry and motivated firms to adopt new strategies to build a deeper level of engagement with their customers.

This isn’t just an improvement, it’s a leap into a customer centric future.