About Us - India CX Summit & Awards 2025

Witness, Discuss, Benchmark & expand your network to get the latest CX trends, tools & technologies with experts

About India CX Summit

CX Summit provides the Platform to community of Experts over 10000+ leaders in Customer Engagement, Marketing and Sales with a series of hugely successful events

industry insight

Presentation / Product showcase

Roundtables

The India Customer Excellence (CX) Summit & Awards 2025 is destined to become the most successful event in the industry for the promotion of customer service excellence. It combines Banking, Insurance, Telecom, segments throughout the different states from India into a single high-profile international gathering.

At the 7th Annual CX Summit & Awards 2025, we invite you to witness, discuss, benchmark & expand your network to get the latest CX trends, tools & technologies with experts as well as top decession makers of the companies at one of the most focused customer experience summit in India. At this year’s edition of the India CX Summit & Awards, We will continue to connect with our customer experience community to come together, share ideas and learn how to navigate the contemporary challenges. This 7th Edition of India CX Summit & Awards will bring together 1000+ CDOs, CIOs, CMOs, Heads- Customer Experience, Digital Transformation, Analytics etc. to discuss the best practices in transforming customer journey.

Hear from top-level speakers from Solution Provider as they showcase their solution Expert Sharing their valuable inputs. Which you can implementable those ideas and strategies to enhance customer engagement

Engage Awards

Engage Awards

Now in their 10th year, the awards celebrate organisations that prioritise and harness engagement, creating positive and lasting experiences, building brand loyalty, and achieving long-term success. Having a holistic approach recognises that various aspects of an organisation — including customer interactions, employee satisfaction, successful sales processes, and marketing efforts — collectively contribute to the overall experience associated with a brand. This approach goes beyond individual transactions to encompass the entire journey and relationship between stakeholders.