08:30 – 09:10 AM – Registrations
09:10 – 09:20 AM – Opening Address By Synnex Group
09:20 – 09:30 AM – Key Note Address By Presenting Partner
09:30 – 10:20 AM – Panel 1 : AI & Data: Powering Today's CX Hyper-Personalization
10:25 - 10:45 AM – Corporate Presentation
10:50 - 12:05 PM – SPEED NETWORKING: MAKE MEANINGFUL CONNECTIONS
12:05 - 12:25 PM PM – Corporate Presentation
12:30 – 01:20 PM – Panel 2 : Omnichannel 3.0: Integrating Physical, Digital, and Conversational Touchpoints
01:20 – 02:20 PM PM – NETWORKING LUNCH: DELVE INTO INDUSTRY CONVERSATIONS
02:20 – 02:40 PM – Corporate Presentation
02:25 – 03:15 PM – Panel 3 : Agentic AI in CX: Transforming Customer Experience
03:40 – 04:00 PM – Corporate Presentation
04:05 – 04:55 PM –Panel 4 : The Future of Contact Centers: A Blended Workforce with AI and Human Agents
04:55 - 05:05 PM – Awards Keynote By Award Partner
05:05 - 05:40 PM – India CX Awards 2026
05:40 PM – Networking Tea / Coffee Session and Closing
VP - Customer Services
IndiaMART
GM - CX, CRM & Partnerships
Campus Activewear
Head - Tech & Digital Transformation
Libas
Head - Global Loyalty Analytics
Mastercard
Vice President (PPSL)
Paytm
Senior Regional Director, Operations, South Asia
Radisson Hotel Group
(MODERATOR)
Sales Leader
DevRev
EVP & Head Customer Services
SBI Card & Payment Services
Head Business Excellence & Customer Relations (BE&CR)
Noida Power Company
Head of User Experience
Industry Speaker
Head of Corporate Marketing, Loyalty & CX
The LaLiT Suri Hospitality
Head of Ecommerce
Kohler India
Head of Customer Experience
PVR INOX
Head of User Experience, Design - Research
Axis Max Life Insurance
(MODERATOR)
Head of Customer Experience
MobiKwik
SVP & Head of Customer Experience
Niva Bupa Health Insurance
Director - Marketing
Samsung India
General Manager - Marketing
JK Lakshmi Cement
GM - Customer Experience & Design
Havells India
Head - Customer Experience & Digital Transformation
Lifelong Online Retail
Head of Product Compliance – R&D
Luminous Power Technologies
CGM & Chief Sales & Marketing Officer
India Post Payments Bank
(MODERATOR)
Chief Customer Experience Officer
AIR India
VP - Customer Experience
TATA 1mg
Associate Director - Customer Services
Asics India
Head of Customer Services - Retail Finance
Hero FinCorp
VP - Operations
VRL Logistics
Head of Partnerships
MSG91
Vice President - PNG Marketing
Indraprastha Gas
Head of CX
Bajaj General Insurance
(MODERATOR)