REGISTRATION

08:30 – 09:30 AM – Registrations

2023-09-14
OPENING ADDRESS

09:30 – 09:40 AM – Opening Address By Synnex Group

2023-09-14
KEY NOTE ADDRESS

09:45 – 09:55 AM – Key Note Address

2023-09-14
PANEL DISCUSSION: 01

10:00 – 10:50 AM – Panel 1 : CX automation: Streamlining customer experience for the businesses

2023-09-14
CORPORATE PRESENTATION: 01

10:55 – 11:15 PM – Corporate Presentation on "Customer Centricity 3.0" By – Brad Meehan, Managing Director APAC, Strativity Group

2023-09-14
NETWORKING BREAKFAST AND SPEED MEETINGS

11:15 – 11:45 AM – Networking Networking Tea / Coffee Session

2023-09-14
CORPORATE PRESENTATION: 01

11:45 – 12:05 PM – Corporate Presentation on "Data Protection and Consent Management" By – KeerthiVivek Muniappan, Director- Solution Engineering & Solution Architecture, SAP APJ

2023-09-14
PANEL DISCUSSION: 02

12:10 – 01:00 PM – Panel 2 : Big Data & Data Analytics : Revolutionising the Customer Experience

2011-jan-15
CORPORATE PRESENTATION: 01

01:05 – 01:25 PM – Corporate Presentation

2023-09-14
NETWORKING LUNCH SPEED MEETING

01:25 – 02:15 PM – Networking Lunch Speed meeting

2023-09-14
CORPORATE PRESENTATION: 01

02:15 – 02:25 PM – Corporate Presentation

2023-09-14
PANEL DISCUSSION: 03

02:25 – 03:15 PM – Panel 3 : Conversational AI: Building a Less Artificial and More Intelligent CX

2011-jan-15
CORPORATE PRESENTATION: 01

03:20 – 03:40 PM – Corporate Presentation

2023-09-14
PANEL DISCUSSION: 04

03:45 – 04:35 PM –Panel 4 : Omnichannel Success: Lessons in CX Strategy and Execution

2011-jan-15
NETWORKING SESSION

04:40 – 05:15 PM – Leader Networking Session

2023-09-14
CLOSING REMARKS OF INDIA CX SUMMIT & AWARDS 2024

05:15 PM – Networking Tea / Coffee Session and Closing

2023-09-14
NETWORKING HIGH TEA / SPEED MEETINGS

05:15 PM – End of Day 1 of India CX Summit 2024

2023-09-14

REGISTRATION

08:30 – 09:30 AM – Registrations

2023-09-15
OPENING ADDRESS

09:30 – 09:40 AM – Opening Address By Synnex Group

2023-09-15
KEY NOTE ADDRESS

09:45 – 09:55 AM – Key Note Address

2023-09-15
PANEL DISCUSSION: 05

10:00 – 10:50 AM – Panel 5 : Changing face of customer experience in the age of AI

2023-09-15
CORPORATE PRESENTATION: 01

10:55 – 11:15 PM – Corporate Presentation

2023-09-15
NETWORKING BREAKFAST AND SPEED MEETINGS

11:15 – 11:45 AM – Networking Tea / Coffee Session

2011-jan-15
CORPORATE PRESENTATION: 01

11:45 – 12:05 PM – Corporate Presentation

2023-09-15
PANEL DISCUSSION: 06

12:10 – 01:00 PM – Panel 6 : CX-led Digital Transformation: Becoming Future Ready

2023-09-15
CORPORATE PRESENTATION: 01

01:05 – 01:25 PM – Corporate Presentation

2023-09-15
NETWORKING LUNCH SPEED MEETING

01:25 – 02:25 PM – Networking Lunch Speed meeting

2023-09-15
PANEL DISCUSSION: 07

02:25 – 03:25 PM – PANEL 7 : AI-powered CX : Revolutionizing E-commerce & Retail

2023-09-15
PANEL DISCUSSION: 08

03:30 – 04:20 PM – PANEL 8 : Responsible Digital Marketing – Duty, Desire, or Both?

2023-09-15
INDIA CX AWARDS 2023

04:25 – 05:10 PM – INDIA CX AWARDS 2024

2011-jan-15
NETWORKING HIGH TEA / SPEED MEETINGS

05:10 PM – Networking Tea / Coffee Session and Closing

2023-09-15
CLOSING REMARKS OF INDIA CX SUMMIT & AWARDS 2024

05:10 PM – Closing Remarks of India CX Summit & AWARDS 2024

2023-09-15
CLOSING REMARKS OF INDIA CX SUMMIT & AWARDS 2023

05:10 PM – Closing Remarks of India CX Summit & AWARDS 2024

2023-09-15