08:30 – 09:10 AM – Registrations
09:10 – 09:20 AM – Opening Address By Synnex Group
09:20 – 09:30 AM – Key Note Address By Presenting Partner
09:30 – 10:20 AM – Panel 1 : AI & Data: Powering Today's CX Hyper-Personalization
10:25 - 10:45 AM – Corporate Presentation
10:50 - 12:05 PM – SPEED NETWORKING: MAKE MEANINGFUL CONNECTIONS
12:05 - 12:25 PM PM – Corporate Presentation
12:30 – 01:20 PM – Panel 2 : Omnichannel 3.0: Integrating Physical, Digital, and Conversational Touchpoints
01:20 – 02:20 PM PM – NETWORKING LUNCH: DELVE INTO INDUSTRY CONVERSATIONS
02:20 – 02:40 PM – Corporate Presentation
02:25 – 03:15 PM – Panel 3 : Agentic AI in CX: Transforming Customer Experience
03:40 – 04:00 PM – Corporate Presentation
04:05 – 04:55 PM –Panel 4 : The Future of Contact Centers: A Blended Workforce with AI and Human Agents
04:55 - 05:05 PM – Awards Keynote By Award Partner
05:05 - 05:40 PM – India CX Awards 2026
05:40 PM – Networking Tea / Coffee Session and Closing