Agenda

REGISTRATION

08:30 – 09:10 AM – Registrations

OPENING ADDRESS

09:10 – 09:20 AM – Opening Address By Synnex Group

KEY NOTE ADDRESS

09:20 – 09:30 AM – Key Note Address By Presenting Partner

PANEL DISCUSSION: 01

09:30 – 10:20 AM – Panel 1 : Changing face of customer experience in the age of AI

CORPORATE PRESENTATION

10:25 - 10:45 AM – Corporate Presentation

NETWORKING BREAKFAST AND SPEED MEETINGS

10:50 - 12:05 PM – SPEED NETWORKING: MAKE MEANINGFUL CONNECTIONS

CORPORATE PRESENTATION

12:05 - 12:25 PM PM – Corporate Presentation

PANEL DISCUSSION: 02

12:30 – 01:20 PM – Panel 2 : Data Analytics in CX: Enhancing Customer Experience and Satisfaction

 

NETWORKING LUNCH SPEED MEETING

01:20 – 02:20 PM PM – NETWORKING LUNCH: DELVE INTO INDUSTRY CONVERSATIONS

 
 

CORPORATE PRESENTATION

02:20 – 02:40 PM – Corporate Presentation

 
 

PANEL DISCUSSION: 03

02:25 – 03:15 PM – Panel 3 : CUSTOMER ENGAGEMENT MARKETING - Making a lasting impact

 
 

CORPORATE PRESENTATION

03:40 – 04:00 PM – Corporate Presentation

 
 

PANEL DISCUSSION: 04

04:05 – 04:55 PM –Panel 4 : The Future of Contact Centers: AI & Cost-Efficient Infrastructure

 
 

AWARD KEYNOTE

04:55 - 05:05 PM – Awards Keynote By Award Partner

 
 

INDIA CX AWARDS 2025

05:05 - 05:40 PM – India CX Awards 2025

 
 

CLOSING REMARKS OF INDIA CX SUMMIT & AWARDS 2025

05:40 PM – Networking Tea / Coffee Session and Closing