08:30 – 09:10 AM – Registrations
09:10 – 09:20 AM – Opening Address By Synnex Group
09:20 – 09:30 AM – Key Note Address By Presenting Partner
09:30 – 10:20 AM – Panel 1 : Changing face of customer experience in the age of AI
10:25 - 10:45 AM – Corporate Presentation
10:50 - 12:05 PM – SPEED NETWORKING: MAKE MEANINGFUL CONNECTIONS
12:05 - 12:25 PM PM – Corporate Presentation
12:30 – 01:20 PM – Panel 2 : Data Analytics in CX: Enhancing Customer Experience and Satisfaction
01:20 – 02:20 PM PM – NETWORKING LUNCH: DELVE INTO INDUSTRY CONVERSATIONS
02:20 – 02:40 PM – Corporate Presentation
02:25 – 03:15 PM – Panel 3 : CUSTOMER ENGAGEMENT MARKETING - Making a lasting impact
03:40 – 04:00 PM – Corporate Presentation
04:05 – 04:55 PM –Panel 4 : The Future of Contact Centers: AI & Cost-Efficient Infrastructure
04:55 - 05:05 PM – Awards Keynote By Award Partner
05:05 - 05:40 PM – India CX Awards 2025
05:40 PM – Networking Tea / Coffee Session and Closing
The India Customer Excellence (CX) Summit & Awards 2025 is destined to become the most respected event in the industry for the promotion of customer service excellence. It combines Banking, Insurance, Telecom, segments throughout the different states from India into a single high-profile gathering.
