08:30 – 09:30 AM – Registrations
09:30 – 09:40 AM – Opening Address By Synnex Group
09:45 – 09:55 AM – Key Note Address by – Sudeep Singh, Vice President & Head of Customer Experience Business, SAP Indian Subcontinent
10:00 – 10:50 AM – Panel 1 : CX automation: Streamlining customer experience for the businesses
10:55 – 11:15 PM – Corporate Presentation on "Customer Centricity 3.0" By – Brad Meehan, Managing Director APAC, Strativity Group
11:15 – 11:45 AM – Networking Networking Tea / Coffee Session
11:45 – 12:05 PM – Corporate Presentation on "Data Protection and Consent Management" By – KeerthiVivek Muniappan, Director- Solution Engineering & Solution Architecture, SAP APJ
12:10 – 01:00 PM – Panel 2 : Big Data & Data Analytics : Revolutionising the Customer Experience
01:05 – 01:25 PM – Corporate Presentation on "Your Untapped Goldmine: Service Communications Redefined" By – Sumedh Suklikar, Manager Enterprise Sales, FCI CCM
01:25 – 02:15 PM – Networking Lunch Speed meeting
02:15 – 02:25 PM – Corporate Presentation on "The future of Enterprise AI is Human" By – Harshni Sreedhar, Business Head, India, Uniphore
02:25 – 03:15 PM – Panel 3 : Conversational AI: Building a Less Artificial and More Intelligent CX
03:20 – 03:40 PM – Corporate Presentation on "4 Pillars of Omni-channel Customer Experience Management" By – Sameer Narkar, Founder & Chief Executive Officer, Konnect Insights
03:45 – 04:35 PM –Panel 4 : Omnichannel Success: Lessons in CX Strategy and Execution
04:40 – 05:15 PM – Leader Networking Session
05:15 PM – Networking Tea / Coffee Session and Closing
05:15 PM – End of Day 1 of India CX Summit 2023
08:30 – 09:30 AM – Registrations
09:30 – 09:40 AM – Opening Address By Synnex Group
09:45 – 09:55 AM – Key Note Address On – “Role of AI in CX” By – Rajeev Singh, VP & Business Head – Midmarket & Emerging Business, SAP India Subcontinent
10:00 – 10:50 AM – Panel 5 : Changing face of customer experience in the age of AI
10:55 – 11:15 PM – Corporate Presentation on – “Powerup your contact centers by Harnessing AI and Human Expertise” By – Bharath M Balan, Chief Growth Officer, FiveS Digital
11:15 – 11:45 AM – Networking Tea / Coffee Session
11:45 – 12:05 PM – Corporate Presentation On – “7 Steps for Implementing your Customer Experience Strategy” By – Novel Dsouza, Assistant Vice President, CS Infocomm
12:10 – 01:00 PM – Panel 6 : CX-led Digital Transformation: Becoming Future Ready
01:05 – 01:25 PM – Corporate Presentation On – “Using AI in Customer Experience (CX) measurement” By – Suyog Keluskar, Vice President, Avalon Global Research
01:25 – 02:25 PM – Networking Lunch Speed meeting
02:25 – 03:25 PM – PANEL 7 : AI-powered CX : Revolutionizing E-commerce & Retail
03:30 – 04:20 PM – PANEL 8 : Responsible Digital Marketing – Duty, Desire, or Both?
04:25 – 05:10 PM – INDIA CX AWARDS 2023
05:10 PM – Networking Tea / Coffee Session and Closing
05:10 PM – Closing Remarks of India CX Summit & AWARDS 2023