OUR EXPERT SPEAKERS Sudeep Singh Vice President and Head of CX Business - SAP Indian Subcontinent Sudeep Singh Vice President and Head of CX Business - Rahul Singh VP and Head of Marketing - SAP Indian Subcontinent Rahul Singh VP and Head of Marketing - Rajeev Singh VP & Business Head - Midmarket & Emerging Business - SAP Indian Subcontinent Rajeev Singh VP & Business Head - Midmarket & Emerging Business - Sudakshina Ghosh Sr. Director, Customer Advisory, CPG and Life Sciences - SAP Indian Subcontinent Sudakshina Ghosh Sr. Director, Customer Advisory, CPG and Life Sciences - Brad Meehan Managing Director - Strativity Group Brad Meehan Managing Director - Novel Dsouza Assistant Vice President - Consulting - CS INFOCOMM Novel Dsouza Assistant Vice President - Consulting - KeerthiVivek Muniappan Director - Solution Engineering & Solution Architecture - SAP APJ KeerthiVivek Muniappan Director - Solution Engineering & Solution Architecture - SAP APJ Abhinav Chaturvedi Partner, Consulting - Deloitte India Abhinav Chaturvedi Partner, Consulting - Balaji Srinivasan Executive Director and Chief Technology Officer - DreamFolks Services Ltd Balaji Srinivasan Executive Director and Chief Technology Officer - Sameer Narkar Founder & CEO - Konnect Insights Sameer Narkar Founder & CEO - Konnect Insights Namrita Mahindro Chief Digital Officer - Aditya Birla Chemicals Namrita Mahindro Chief Digital Officer - Nilesh Borgharkar SVP Customer Support & Service - Shaadi.com Nilesh Borgharkar SVP Customer Support & Service - Dharmarajan K Chief Business Officer - Tata CLiQ Dharmarajan K Chief Business Officer - Bharath M Balan Chief Growth Officer - FiveS Digital Bharath M Balan Chief Growth Officer - Pushkar Gokhale SVP & Business Head - Godrej & Boyce Mfg. Co. Pushkar Gokhale SVP & Business Head - Nikhil Asopa Senior Vice President & Head Customer Service - Tata Digital Nikhil Asopa Senior Vice President & Head Customer Service - Dr. Jagmohan Singh Rishi VP Global Head L&D-COACHING & Digital Customer Experience - Wockhardt Dr. Jagmohan Singh Rishi VP Global Head L&D-COACHING & Digital Customer Experience - Suyog Keluskar Vice President - Avalon Global Research Suyog Keluskar Vice President - Harmeet Kaur Chadha Senior Vice President & Head - Customer Obsession for Branch Banking, Retail Liabilities, and Institutional Capabilities - Axis Bank Harmeet Kaur Chadha Senior Vice President & Head - Customer Obsession for Branch Banking, Retail Liabilities, and Institutional Capabilities - Shantanu Garg VP Marketing - Aditya Birla Grasim Industries Shantanu Garg VP Marketing - Parteek Singh Head of Sales Engineering APJ and ME - Uniphore Parteek Singh Head of Sales Engineering APJ and ME - Amit Madhan President & Group Head IT & E-business - Thomas Cook (India) and SOTC Travel Amit Madhan President & Group Head IT & E-business - Shailesh Kumar Sr. EVP & National Business Head Shailesh Kumar Sr. EVP & National Business Head Rakesh Gupta Head CX - Anchor by Panasonic Rakesh Gupta Head CX - Sreemoyee Dastidar CoE Lead - CX - Philips Sreemoyee Dastidar CoE Lead - CX - Awale Ajay Head IT - Aquapharma Chemicals Awale Ajay Head IT - Nitin Rohilla Chief Information Officer - Adani Electricity Mumbai Nitin Rohilla Chief Information Officer - Rupesh Nirgude Chief Information and Digital Officer (CDO) - Prism Johnson Rupesh Nirgude Chief Information and Digital Officer (CDO) - Harmeet Kaur Head Customer Engagement D2H - DishTv India (D2H) Harmeet Kaur Head Customer Engagement D2H - Dilpreet Singh Head - CRM Loyalty and Partnerships - ITC Dilpreet Singh Head - CRM Loyalty and Partnerships - Shailesh Ghodekar Global Corporate Quality Assurance Head - Marico Shailesh Ghodekar Global Corporate Quality Assurance Head - Gaurav Vig Director of Rooms - Radisson Blu Hotel Gaurav Vig Director of Rooms - Neelabh Agrawal Head Of Digital Transformation & Business - Reliance Jewels - Reliance Retail Neelabh Agrawal Head Of Digital Transformation & Business - Reliance Jewels - Harkaran Singh GM - Radisson Blu Hotel Harkaran Singh GM - Arindam Dey Sarkar DGM Service Excellence & Hospitality - Woodland Multispecialty Hospital Arindam Dey Sarkar DGM Service Excellence & Hospitality - Rajan Sharma GM MKT - Daikin India Rajan Sharma GM MKT - Harshavardhan Chauhaan Chief Marketing & Omnichannel Officer - Spencer’s Retail, Nature’s Basket & D2C Brands - Spencer's Retail Harshavardhan Chauhaan Chief Marketing & Omnichannel Officer - Spencer’s Retail, Nature’s Basket & D2C Brands - Spencer's Retail Deepali Naair CMO - CK Birla Group Deepali Naair CMO - Vijaybahu Joshi Associate Vice President & Head of Experience Design - Jio Vijaybahu Joshi Associate Vice President & Head of Experience Design - Sumedh Suklikar Manager - Enterprise Sales - FCI CCM Sumedh Suklikar Manager - Enterprise Sales - Jayant Jain VP Marketing & Customer Service , Head Loyalty - Jayant Jain VP Marketing & Customer Service , Head Loyalty - Aakash Kumar Head of Design - MakeMyTrip & Goibibo Aakash Kumar Head of Design - Ashok Jaiswar HD Marketing - Finolex Industries Ashok Jaiswar HD Marketing - Joiestin David Head - Service Excellence - Ashok Leyland Joiestin David Head - Service Excellence - Archana Sinha CX Lead for Home Business - Jio Platforms Archana Sinha CX Lead for Home Business - Anand Bhatia Chief Marketing Officer - Fino Payments Bank Anand Bhatia Chief Marketing Officer - Mitesh Jain Co-Founder & CTO - Symbo Mitesh Jain Co-Founder & CTO - Ninad Raje Director & CIO - HealthAssure Ninad Raje Director & CIO - Priya Deshmukh Gilbile COO - Manipal Cigna Health Insurance Priya Deshmukh Gilbile COO - Seema Gaur Senior Executive Director (IT) - IFFCO Tokio General Insurance Seema Gaur Senior Executive Director (IT) - Rajgopal Nayak CTO - Metro Brands Rajgopal Nayak CTO - Omesh Bhujbal CTO - Nexus Mall Omesh Bhujbal CTO - Mathur Vadadoriya Chief Technology Officer - LKP Securities Mathur Vadadoriya Chief Technology Officer - Hari Shankar Mishra SVP Customer Experience - Future Generali India Insurance Hari Shankar Mishra SVP Customer Experience - Siddharth Saxena Senior Vice President - Information Technology - Kotak Mahindra Bank Siddharth Saxena Senior Vice President - Information Technology - KV Dipu Senior President - Bajaj Allianz General Insurance KV Dipu Senior President - Uddalak Chatterjee Senior Vice President & Head Branch Operations - Bajaj Allianz Life Insurance Uddalak Chatterjee Senior Vice President & Head Branch Operations - Taj Anwar Vice President Customer Service Operations East Cluster - Vodafone Idea Taj Anwar Vice President Customer Service Operations East Cluster - Krishnakant Gaitonde Sr. VP IT - Edelweiss Tokio Life Insurance Krishnakant Gaitonde Sr. VP IT - Abhijit Dey VP Product Head - API Banking,WhatsApp & Chatbot - Axis Bank Abhijit Dey VP Product Head - API Banking,WhatsApp & Chatbot - Manishi Chatterjee General Manager IT - IDBI Bank Manishi Chatterjee General Manager IT - Suraj Shetty Head CX - Kissht Loan Suraj Shetty Head CX - Rebecca Nunes Head Banking Operations - LoanTap Rebecca Nunes Head Banking Operations - GovindaRaj Avasarala Head Customer Experience Excellence - Vodafone Idea GovindaRaj Avasarala Head Customer Experience Excellence - Mahesh Agrawal Head Core IT & Information management - SBI General Insurance Mahesh Agrawal Head Core IT & Information management - Suresh K Head IT - Tata AIG Insurance Suresh K Head IT - Shiju Rawther Head IT - SBI Mutual Fund Shiju Rawther Head IT - Abiesh Jose Head Customer Service Quality - ESAF Bank Abiesh Jose Head Customer Service Quality - Abhijeet Bhattacharjee CIO - Utkarsh Small Finance Bank Abhijeet Bhattacharjee CIO - Deepak Bhatia IT Specialist - India EXIM Bank Deepak Bhatia IT Specialist - Rahul Sangal Head, Digital Business and Customer Engagement - ICICI Securities Rahul Sangal Head, Digital Business and Customer Engagement - Natarajan Ponnuswamy GM - Shriram Finance Natarajan Ponnuswamy GM - Nitin Mehta Chief Customer Officer and Head Digital & Marketing - Bharti AXA Life Insurance Nitin Mehta Chief Customer Officer and Head Digital & Marketing - Rajiv Nagarajan Deputy General Manager & Head - Social Media - Airtel Rajiv Nagarajan Deputy General Manager & Head - Social Media -