EXPERT SPEAKERS
Sharing Knowledge about emerging trends and innovative solutions
Meet the Expert Speakers Shaping the Future

Sumitra Patnaik
Associate Director - Customer Experience & Customer Service - OLX India

Pooja Verma
Corporate VP - Customer Experience & Grievance Redressal Officer - Canara HSBC Life Insurance
Expert Speakers From Past Edition
FAQS
Contact centers are rapidly changing and becoming more digital to meet evolving customer expectations for quick, efficient service. Advances in technology, such as AI, chatbots, and cloud solutions, enable personalised, seamless interactions and 24/7 support, improving operational efficiency and enhancing the overall customer experience.
- Enhancing Service Quality and Efficiency
- Multi-Channel Support Strategies
- Employee Training and Motivation in Customer Service
- Proactive Customer Service Strategies
- Using Technology for Service Improvement
- Best Practices in Customer Service
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
INTERESTED IN ENTERING THE INDIA CX AWARDS 2025?
