EXPERT SPEAKERS

Sharing Knowledge about emerging trends and innovative solutions

500+ ATTENDEES

10+ PRESENTERS

10 topic stages

Main Stage

Meet the Expert Speakers Shaping the Future

Anjali Chadha

Head of Operations and Customer Service - IIFL Home Loans

Sumitra Patnaik

Associate Director - Customer Experience & Customer Service - OLX India

Navneet Khurana

VP - Marketing & Digital Product Experience - Home Credit India

Rajiv Nagarajan

GM & Head, Social & Digital CX - Airtel

Ayaaz Khan

VP Marketing - Axis Max Life Insurance

Nikhil Garg

CTO - DMI Finance

Pooja Verma

Corporate VP - Customer Experience & Grievance Redressal Officer - Canara HSBC Life Insurance

Rahul Rajpal

VP Customer Experience & Global Operations - Aspire

Vivek Madan

CTO & Operations - Hero Housing Finance

Harmeet Kaur

CX & Marketing Leader | Head - Customer Engagement Customer - Dish TV

Rajat Wadhwa

Head - Customer Applications - Hero FinCorp

Gagandeep Singh

SVP & Head Customere Experience - Niva Bupa Health Insurance

Shivani Kapoor

Head of Customer Experience - Clovia

Rakesh Yadav

VP Customer Experience - MakeMyTrip

Sanjeev Ramdas

EVP Customer Experience - Indigo

Anish Ahuja

Vice President - Service - Whirlpool of India

Chandan Kumar

Head Customer Service - Panasonic

Vibha Sarin Prabhakar

CEO - Shriram Automall

Dilpreet Singh

Head - Loyalty CRM - ITC Hotels

Expert Speakers From Past Edition

Sudakshina Ghosh

Sr. Director, Customer Advisory, CPG and Life Sciences - SAP

Rajeev Singh

VP & Business Head - Midmarket & Emerging Business

Rahul Singh

VP and Head of Marketing - SAP

Sudeep Singh

Vice President and Head of CX Business - SAP

Suresh K

Head IT -

FAQS

FUTURE OF THE CONTACT CENTRE

Contact centers are rapidly changing and becoming more digital to meet evolving customer expectations for quick, efficient service. Advances in technology, such as AI, chatbots, and cloud solutions, enable personalised, seamless interactions and 24/7 support, improving operational efficiency and enhancing the overall customer experience.

Enhancing Service Quality and Efficiency
Multi-Channel Support Strategies
Employee Training and Motivation in Customer Service
Proactive Customer Service Strategies
Using Technology for Service Improvement
Best Practices in Customer Service

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