OUR EXPERT SPEAKERS

Sudeep Singh

Vice President and Head of CX Business - SAP Indian Subcontinent
Sudeep Singh

Sudeep Singh

Vice President and Head of CX Business -

Rahul Singh

VP and Head of Marketing - SAP Indian Subcontinent
Rahul Singh

Rahul Singh

VP and Head of Marketing -

Rajeev Singh

VP & Business Head - Midmarket & Emerging Business - SAP Indian Subcontinent
Rajeev Singh

Rajeev Singh

VP & Business Head - Midmarket & Emerging Business -

Sudakshina Ghosh

Sr. Director, Customer Advisory, CPG and Life Sciences - SAP Indian Subcontinent
Sudakshina Ghosh

Sudakshina Ghosh

Sr. Director, Customer Advisory, CPG and Life Sciences -

Brad Meehan

Managing Director - Strativity Group
Brad Meehan

Brad Meehan

Managing Director -

Novel Dsouza

Assistant Vice President - Consulting - CS INFOCOMM
Novel Dsouza

Novel Dsouza

Assistant Vice President - Consulting -

KeerthiVivek Muniappan

Director - Solution Engineering & Solution Architecture - SAP APJ
Keerthi Vivek Muniappan

KeerthiVivek Muniappan

Director - Solution Engineering & Solution Architecture - SAP APJ

Abhinav Chaturvedi

Partner, Consulting - Deloitte India
Abhinav Chaturvedi

Abhinav Chaturvedi

Partner, Consulting -

Balaji Srinivasan

Executive Director and Chief Technology Officer - DreamFolks Services Ltd
Balaji Srinivasan - Executive Director & CTO - DreamFolks

Balaji Srinivasan

Executive Director and Chief Technology Officer -

Sameer Narkar

Founder & CEO - Konnect Insights

Sameer Narkar

Founder & CEO - Konnect Insights

Namrita Mahindro

Chief Digital Officer - Aditya Birla Chemicals
Namirta Mahindro

Namrita Mahindro

Chief Digital Officer -

Nilesh Borgharkar

SVP Customer Support & Service - Shaadi.com
Nilesh Borgharkar

Nilesh Borgharkar

SVP Customer Support & Service -

Dharmarajan K

Chief Business Officer - Tata CLiQ
Dharmarajan K

Dharmarajan K

Chief Business Officer -

Bharath M Balan

Chief Growth Officer - FiveS Digital
Bharath M Balan

Bharath M Balan

Chief Growth Officer -

Pushkar Gokhale

SVP & Business Head - Godrej & Boyce Mfg. Co.
Pushkar Gokhale

Pushkar Gokhale

SVP & Business Head -

Nikhil Asopa

Senior Vice President & Head Customer Service - Tata Digital
Nikhil Asopa

Nikhil Asopa

Senior Vice President & Head Customer Service -

Dr. Jagmohan Singh Rishi

VP Global Head L&D-COACHING & Digital Customer Experience - Wockhardt
Dr. Jagmohan Singh Rishi

Dr. Jagmohan Singh Rishi

VP Global Head L&D-COACHING & Digital Customer Experience -

Suyog Keluskar

Vice President - Avalon Global Research
Suyog Keluskar

Suyog Keluskar

Vice President -

Harmeet Kaur Chadha

Senior Vice President & Head - Customer Obsession for Branch Banking, Retail Liabilities, and Institutional Capabilities - Axis Bank
Harmeet Kaur Chadha

Harmeet Kaur Chadha

Senior Vice President & Head - Customer Obsession for Branch Banking, Retail Liabilities, and Institutional Capabilities -

Shantanu Garg

VP Marketing - Aditya Birla Grasim Industries
Shantanu Garg

Shantanu Garg

VP Marketing -

Parteek Singh

Head of Sales Engineering APJ and ME - Uniphore
Parteek Singh

Parteek Singh

Head of Sales Engineering APJ and ME -

Amit Madhan

President & Group Head IT & E-business - Thomas Cook (India) and SOTC Travel
Amit Madhan

Amit Madhan

President & Group Head IT & E-business -

Shailesh Kumar

Sr. EVP & National Business Head
Shailesh Kumar

Shailesh Kumar

Sr. EVP & National Business Head

Rakesh Gupta

Head CX - Anchor by Panasonic
Rakesh Gupta

Rakesh Gupta

Head CX -

Sreemoyee Dastidar

CoE Lead - CX - Philips
Sreemoyee Dastidar

Sreemoyee Dastidar

CoE Lead - CX -

Awale Ajay

Head IT - Aquapharma Chemicals
Awale Ajay

Awale Ajay

Head IT -

Nitin Rohilla

Chief Information Officer - Adani Electricity Mumbai
Nitin Rohilla

Nitin Rohilla

Chief Information Officer -

Rupesh Nirgude

Chief Information and Digital Officer (CDO) - Prism Johnson
Rupesh Nirgude

Rupesh Nirgude

Chief Information and Digital Officer (CDO) -

Harmeet Kaur

Head Customer Engagement D2H - DishTv India (D2H)
Harmeet Kuar

Harmeet Kaur

Head Customer Engagement D2H -

Dilpreet Singh

Head - CRM Loyalty and Partnerships - ITC
Dilpreet Singh

Dilpreet Singh

Head - CRM Loyalty and Partnerships -

Shailesh Ghodekar

Global Corporate Quality Assurance Head - Marico
Shailesh Ghodekar

Shailesh Ghodekar

Global Corporate Quality Assurance Head -

Gaurav Vig

Director of Rooms - Radisson Blu Hotel
Gaurav Vig

Gaurav Vig

Director of Rooms -

Neelabh Agrawal

Head Of Digital Transformation & Business - Reliance Jewels - Reliance Retail
Neelabh Agrawal

Neelabh Agrawal

Head Of Digital Transformation & Business - Reliance Jewels -

Harkaran Singh

GM - Radisson Blu Hotel
Harkaran Singh

Harkaran Singh

GM -

Arindam Dey Sarkar

DGM Service Excellence & Hospitality - Woodland Multispecialty Hospital
Arindam Dey Sarkar

Arindam Dey Sarkar

DGM Service Excellence & Hospitality -

Rajan Sharma

GM MKT - Daikin India
Rajan Sharma

Rajan Sharma

GM MKT -

Harshavardhan Chauhaan

Chief Marketing & Omnichannel Officer - Spencer’s Retail, Nature’s Basket & D2C Brands  - Spencer's Retail

Harshavardhan Chauhaan

Chief Marketing & Omnichannel Officer - Spencer’s Retail, Nature’s Basket & D2C Brands  - Spencer's Retail

Deepali Naair

CMO - CK Birla Group
Deepali Naair

Deepali Naair

CMO -

Vijaybahu Joshi

Associate Vice President & Head of Experience Design - Jio
Vijaybahu Joshi

Vijaybahu Joshi

Associate Vice President & Head of Experience Design -

Sumedh Suklikar

Manager - Enterprise Sales - FCI CCM
Sumedh Suklikar

Sumedh Suklikar

Manager - Enterprise Sales -

Jayant Jain

VP Marketing & Customer Service , Head Loyalty -

Jayant Jain

VP Marketing & Customer Service , Head Loyalty -

Aakash Kumar

Head of Design - MakeMyTrip & Goibibo
Aakash Kumar

Aakash Kumar

Head of Design -

Ashok Jaiswar

HD Marketing - Finolex Industries
Ashok jaiswar

Ashok Jaiswar

HD Marketing -

Joiestin David

Head - Service Excellence - Ashok Leyland
Joiestin David

Joiestin David

Head - Service Excellence -

Archana Sinha

CX Lead for Home Business - Jio Platforms
Archana Sinha

Archana Sinha

CX Lead for Home Business -

Anand Bhatia

Chief Marketing Officer - Fino Payments Bank
Anand Bhatia

Anand Bhatia

Chief Marketing Officer -

Mitesh Jain

Co-Founder & CTO - Symbo
Mitesh Jain

Mitesh Jain

Co-Founder & CTO -

Ninad Raje

Director & CIO - HealthAssure
Ninad Raje

Ninad Raje

Director & CIO -

Priya Deshmukh Gilbile

COO - Manipal Cigna Health Insurance
Priya Deshmukh Gilbile

Priya Deshmukh Gilbile

COO -

Seema Gaur

Senior Executive Director (IT) - IFFCO Tokio General Insurance
Seema Gaur

Seema Gaur

Senior Executive Director (IT) -

Rajgopal Nayak

CTO - Metro Brands
Rajgopal Nayak

Rajgopal Nayak

CTO -

Omesh Bhujbal

CTO - Nexus Mall
Omesh Bhujbal

Omesh Bhujbal

CTO -

Mathur Vadadoriya

Chief Technology Officer - LKP Securities
Mathur Vadadoriya

Mathur Vadadoriya

Chief Technology Officer -

Hari Shankar Mishra

SVP Customer Experience - Future Generali India Insurance
Hari Shankar Mishra

Hari Shankar Mishra

SVP Customer Experience -

Siddharth Saxena

Senior Vice President - Information Technology - Kotak Mahindra Bank
Siddharth Saxena

Siddharth Saxena

Senior Vice President - Information Technology -

KV Dipu

Senior President - Bajaj Allianz General Insurance
KV Dipu

KV Dipu

Senior President -

Uddalak Chatterjee

Senior Vice President & Head Branch Operations - Bajaj Allianz Life Insurance
Uddalak Chatterjee

Uddalak Chatterjee

Senior Vice President & Head Branch Operations -

Taj Anwar

Vice President Customer Service Operations East Cluster - Vodafone Idea
Taj Anwar

Taj Anwar

Vice President Customer Service Operations East Cluster -

Krishnakant Gaitonde

Sr. VP IT - Edelweiss Tokio Life Insurance
Krishnakant Gaitonde

Krishnakant Gaitonde

Sr. VP IT -

Abhijit Dey

VP Product Head - API Banking,WhatsApp & Chatbot - Axis Bank
Abhijit Dey

Abhijit Dey

VP Product Head - API Banking,WhatsApp & Chatbot -

Manishi Chatterjee

General Manager IT - IDBI Bank
Manishi Chatterjee

Manishi Chatterjee

General Manager IT -

Suraj Shetty

Head CX - Kissht Loan
Suraj Shetty

Suraj Shetty

Head CX -

Rebecca Nunes

Head Banking Operations - LoanTap
Miss Rebecca Nunes

Rebecca Nunes

Head Banking Operations -

GovindaRaj Avasarala

Head Customer Experience Excellence - Vodafone Idea
GovindaRaj Avasarala

GovindaRaj Avasarala

Head Customer Experience Excellence -

Mahesh Agrawal

Head Core IT & Information management - SBI General Insurance
Mahesh Agrawal

Mahesh Agrawal

Head Core IT & Information management -

Suresh K

Head IT - Tata AIG Insurance
Suresh K

Suresh K

Head IT -

Shiju Rawther

Head IT - SBI Mutual Fund
Shiju Rawther

Shiju Rawther

Head IT -

Abiesh Jose

Head Customer Service Quality - ESAF Bank
Abish Jose

Abiesh Jose

Head Customer Service Quality -

Abhijeet Bhattacharjee

CIO - Utkarsh Small Finance Bank
Abhijeet Bhattacharjee

Abhijeet Bhattacharjee

CIO -

Deepak Bhatia

IT Specialist - India EXIM Bank
Deepak Bhatia

Deepak Bhatia

IT Specialist -

Rahul Sangal

Head, Digital Business and Customer Engagement - ICICI Securities
Rahul Sangal

Rahul Sangal

Head, Digital Business and Customer Engagement -

Natarajan Ponnuswamy

GM - Shriram Finance
Natarajan Ponnuswamy

Natarajan Ponnuswamy

GM -

Nitin Mehta

Chief Customer Officer and Head Digital & Marketing - Bharti AXA Life Insurance
Nitin Mehta

Nitin Mehta

Chief Customer Officer and Head Digital & Marketing -

Rajiv Nagarajan

Deputy General Manager & Head - Social Media - Airtel
Rajiv Nagarajan

Rajiv Nagarajan

Deputy General Manager & Head - Social Media -