EXPERT SPEAKERS
Sharing Knowledge about emerging trends and innovative solutions
Meet the Expert Speakers Shaping the Future
Vaibhav Kaul
Director - Digital Transformation & Marketing
Samsung India Electronics
Venkat Ramanan
Head - Customer Experience & Digital Transformation
Lifelong Online Retail
Nikhil Garg
Chief Technology Officer
DMI Finance
Gursharan Rai Bansal
Chief Sales, Marketing Officer & Chief General Manager
India Post Payments Bank
Madhav Sharma
Head - Tech & Digital Transformation
Libas
Ratnesh Srivastava
Head - Global Loyalty Analytics
Mastercard
Anubhav Mehrotra
VP – Customer Experience
TATA 1mg
Sanjay Saxena
Head - Customer Satisfaction & Quality
Luminous Power Technologies
Payal Joshi
Head CX & Quality
Adani Airport Holdings
Rajesh Dogra
Chief Customer Experience Officer
AIR India
Namita Arora
Head of Customer Services
PNB MetLife Insurance
Aakash Kumar
Head of User Experience
MakeMyTrip
Ankit Goenka
Head of Customer Experience
Bajaj General Insurance
Prakash G K
Vice President - Operations
VRL Logistics
Anupam Munshi
VP – Customer Service & P&L Leader
IndiaMART
Angad Wadia
Chief Operations Officer
Bajaj Capital
Ambrash Kapoor
Associate Director - Customer Services
Asics India
Anamika Chatterjee
Head of Customer Services - Retail Finance
Hero FinCorp
Indranil Mukherjee
Head - Customer Experience
PVR INOX
Gagandeep Singh
SVP & Head - Customer Experience
Niva Bupa Health Insurance
Harmeet Kaur
Head of Corporate Marketing, Loyalty & Customer Experience
The Lalit Suri Hospitality
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India CX Summit & Awards 2026
Share your vision, innovations, and expertise with a dynamic audience shaping the future of CX
Our Expert Speakers From Previous Edition
Vishal Agarawal
CEO & Co-founder
Locobuzz
Vijay Anand Tripathi
Head Customer Engagement
Dish TV
Kishor Fogla
Founder
Yellowslice
Ruchita Jain
Head - AVP Customer Insights
Axis Max Life Insurance
Narinder Kaur
DGM Corporate
Morepen Laboratories
Anil Kumar Muchhal
National Head
Borosil
Reena Jivani
DVP Marketing
The Oberoi Group
Vikram Berry
Area Director, Marketing & Communication
Radisson Hotel Group
Siddarth Shah
Head of Sales
Zendesk
Sandeep Malhotra
Chief Strategy, Solution & Ai Officer
Digitide
Siva Pentakota
Director - SMB
Freshworks
Subodh Nair
Head of Enterprise Sales India
DevRev
Ashish Nijhara
CTO
Acefone
Meetu Arora
VP Customer Care
Sleepwell Group
Kamal Chadha
VP Sales & Marketing
Varun Beverages
Gagan Arora
Founder & President
Vertex Global Services
V. Venkatasubramanian
DGM - IT
City Union Bank
Pradeep Chopra
VP (Product) and Head of CX
IndiaMART InterMESH
Ratnesh Srivastava
Head - Global Loyalty Analytics
Mastercard
Ridhi Chugh
Head CX - Design & Innovation
Samsung India
Rinku Anand
Head CX - Bajaj Finserv
Krishna Gautam
VP - CX
Urbanic
Tarun Aggarwal
Group CTO
Capri Global Capital
Prince Arora
Head - CRM & Network Marketing
BMW India
Gursharan Rai Bansal
CGM & Chief Sales Marketing Officer
India Post Payments Bank
Sumitra Patnaik
Associate Director - Customer Experience & Customer Service
OLX India
Navneet Khurana
VP - Marketing & Digital Product Experience
Home Credit India
Rajiv Nagarajan
GM & Head, Social & Digital CX
Airtel
Ayaaz Khan
VP Marketing
Axis Max Life Insurance
Rahul Rajpal
VP Customer Experience & Global Operations
Aspire
Vivek Madan
CTO & Operations
Hero Housing Finance
Harmeet Kaur
CX & Marketing Leader | Head - Customer Engagement Customer
Dish TV
Rajat Wadhwa
Head - Customer Applications
Hero FinCorp
Gagandeep Singh
SVP & Head Customere Experience
Niva Bupa Health Insurance
Shivani Kapoor
Head of Customer Experience
Clovia
Sanjeev Ramdas
EVP Customer Experience
Industry Speaker
Anish Ahuja
Vice President - Service
Whirlpool of India
Chandan Kumar
Head Customer Service
Panasonic
Vibha Sarin Prabhakar
Chief Experience Officer
Shriram Automall
Dilpreet Singh
Head - Loyalty CRM
ITC Hotels