india cx summit 2026
Register Now

India CX Summit & Awards 2026

  • Date: 12 August
  • Venue: Hotel Radisson Blu - Dwarka, New Delhi
Register NOw

The future of Customer Engagement isn’t just exciting - it’s revolutionary. We’re on the brink of a seismic shift that will redefine how businesses connect with their customers.

The India Customer Excellence (CX) Summit & Awards 2026 is destined to become the most successful event in the industry for the promotion of customer service excellence. It combines Banking, Insurance, Telecom, segments throughout the different states from India into a single high-profile gathering.

In-Person Conference

New Delhi

Date & Venue: Announcing Soon

12 Aug 2026

Become A Sponsor

OUR PARTNERS

OUR PARTNERS
LEADING COMPANIES DRIVING THE FUTURE OF CUSTOMER EXPERIENCE

#1 CUSTOMER EXPERIENCE SUMMIT

India CX Summit Organized By Synnex Group Stands as one of the most successful and impactful events in the realm of customer experience (CX) in India. By seamlessly bringing together top industry leaders, innovators, and key stakeholders, the summit has consistently set a benchmark for excellence, making it an unmissable gathering for anyone interested in driving customer-centric transformations.

Key Highlights :

- Enhanced ROI for Sponsors
- Networking Opportunities
- Cutting-Edge Topics
- Knowledge-Rich Content
- Exclusivity and Brand Prestige
India CX Summit is not just another industry event; it’s a transformative experience. With its stellar combination of insightful content, impactful networking, and high-value sponsorship opportunities, it stands as a true leader in the customer experience landscape. Both attendees and sponsors benefit immensely, making it a top-tier event for anyone serious about improving CX and driving innovation in India.
Become A Sponsor

2026 summit at a glance

ATTENDEES
0 +
SPEAKERS
0 +
SPONSORS
0 +
MEETINGS
0 +

Meet the Expert Speakers Shaping the Future

Dilpreet Singh

Head - Loyalty CRM - ITC Hotels

Icon-linkedin

Dilpreet Singh

Head - Loyalty CRM - ITC Hotels

Vibha Sarin Prabhakar

Chief Experience Officer - Shriram Automall

Icon-linkedin

Vibha Sarin Prabhakar

Chief Experience Officer - Shriram Automall

Chandan Kumar - Head Customer Service - Panasonic

Chandan Kumar

Head Customer Service - Panasonic

Chandan Kumar - Head Customer Service - Panasonic
Icon-linkedin

Chandan Kumar

Head Customer Service - Panasonic

Anish Ahuja

Vice President - Service - Whirlpool of India

Icon-linkedin

Anish Ahuja

Vice President - Service - Whirlpool of India

Sanjeev Ramdas

EVP Customer Experience - Industry Speaker

Icon-linkedin

Sanjeev Ramdas

EVP Customer Experience - Industry Speaker

Shivani Kapoor

Head of Customer Experience - Clovia

Icon-linkedin

Shivani Kapoor

Head of Customer Experience - Clovia

Gagandeep Singh

SVP & Head Customere Experience - Niva Bupa Health Insurance

Icon-linkedin

Gagandeep Singh

SVP & Head Customere Experience - Niva Bupa Health Insurance

Rajat Wadhwa

Head - Customer Applications - Hero FinCorp

Icon-linkedin

Rajat Wadhwa

Head - Customer Applications - Hero FinCorp

See All Speakers

TOPIC SPECIFIC STAGES

The conference agenda will take you on a journey of innovation and collaboration. Prepare to be inspired and challenged, each offering a deep dive into customer engagement strategies through compelling sessions.

ENGAGE TALKS

Exploring the Findings of the 2026 CX Trends Report

India CX Summit Preview Guide offers a sneak peek into the CX industry, providing you with essential information about the sessions, speakers, and key themes.

Dive into the latest trends in customer engagement, including AI-enabled personalisation, chatbots, real-time insights, implementing customer-centric culture – all designed to transform the way you connect with your customers-delivering proactive, tailored experiences that build loyalty and drive measurable results.
The research reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised, and engaging than ever before.
Register Now

INTERESTED IN ENTERING THE CX AWARDS?

Celebrate your team's achievements in our Customer Experience Categories.
Apply Now

Event Partners

Over the past decade we have helped some of the world’s biggest brands engage with their target customers on a deeply emotional level, helping them forge relationships and new business connections.
Opportunities include speaker sponsor packages providing prime presentation slots on a topic stage and seminar stream of your choice, representation on panel debates, sponsored roundtable focus group opportunities and more.
Become a Sponsor

PAST PARTNERS INCLUDE

REGISTRATION FORM

Contact Form Demo

FAQs

The Annual India HR Summit is a premier gathering of industry leaders, innovators, and experts in Human resource Industry. This one-day event promises a dynamic agenda featuring panel discussions, keynote addresses, deep-dive sessions, workshops, demos, and fireside chats.

At Hotel Radisson Blu, Dwarka - New Delhi

On - 13 Aug 2026

No, the event is not open for free entry. It is an invite-only event with paid passes for delegates and participants.

INR 5000+GST  for Per Delegate Registration

The event begins at 8:30 AM IST with breakfast and networking sessions and concludes at 06:30 PM IST

No, the passes are non-transferable and can only be used by the registered attendee.

No, there is no dedicated parking available at the venue. Attendees are advised to arrange their own parking or use nearby public parking facilities.

There will not be a designated luggage counter or storage facility on the event day.

We kindly ask all attendees to keep their personal belongings with them at all times. Please note that the event organizers cannot assume responsibility for any lost or misplaced items.

We appreciate your understanding.

No, this is included in your event pass.

This will be managed by the Radisson Blu hotel staff. Attendees may approach the Radisson Blu staff for assistance with any misplaced items during the event.

The kiosk stands and open pre-function areas are allowed to be filmed.

However, filming stages, backstage areas, lounges, workshop areas or meeting rooms is strictly prohibited.

Yes, you can. Please carry a valid government issued ID proof.

Generally, prior registration is mandatory to attend the summit. However, in case a few seats are available, spot registration may be allowed for eligible attendees at a fee of ₹5,000 + GST. Entry will be subject to on-site approval and availability.

Yes, the event will be recorded

You can email us at info@synnexgroup.com or call/whatsApp us at +91 9324956400