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Team Categories: 2026

Kinshuk Agarwal

Kinshuk Agarwal - National Head - Sales - JBM Electric Vehicles

Gaurav Bajaj

Gaurav Bajaj - Head of Customer Experience - MobiKwik

Raja Naeem

Raja Naeem - Head of Marketing & Customer Experience - Nissan Motor India

Ankur Singh

Ankur Singh - Head - User Experience & Research - Axis Max Life Insurance

Ritesh Mathur

Ritesh Mathur - Head - Consumer Research & Innovation - Samsung India

Ratnesh Srivastava

Ratnesh Srivastava - Head - Global Loyalty Analytics - Mastercard

Gursharan Rai Bansal

Gursharan Rai Bansal - Chief Sales & Marketing Officer & Chief General Manager - India Post Payments Bank

Madhav Sharma

Madhav Sharma - Head - Tech & Digital Transformation - Libas

Aakash Kumar

Aakash K - MakeMyTrip

Anubhav Mehrotra

Anubhav Mehrotra – Vice President – TATA 1mg
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The India Customer Excellence (CX) Summit & Awards 2026 is destined to become the most respected event in the industry for the promotion of customer service excellence. It combines Banking, Insurance, Telecom, segments throughout the different states from India into a single high-profile gathering.

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