Sponsor - India CX Summit & Awards 2025

BECOME A SPONSOR AND ENGAGE WITH SENIOR ATTENDEES

The India Customer Excellence (CX) Summit & Awards 2025 is destined to become the most respected event in the industry for the promotion of customer service excellence. It combines Banking, Insurance, Telecom, segments throughout the different states from India into a single high-profile international gathering.

ATTENDEES

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SPEAKERS

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SUMMIT SPONSORS INCLUDE

Locobuzz: Powering Intelligent Customer Experiences

Locobuzz is a unified customer experience management platform that empowers brands to connect meaningfully with their customers across digital touchpoints. By integrating advanced AI, machine learning, and real-time analytics, Locobuzz transforms raw data into powerful customer insights—enabling brands to deliver personalized, proactive, and consistent experiences at scale.

Founded in 2015, Locobuzz has rapidly grown into a global force in the realm of digital customer engagement. Today, it proudly serves over 350 global brands, including several Fortune 500 companies, across industries such as BFSI, automotive, telecommunications, hospitality, retail, and e-commerce—helping them thrive in the age of digital transformation.

AI at the Core: At the heart of Locobuzz lies an ever-evolving AI engine that fuels its robust capabilities—ranging from intelligent social listening and sentiment analysis to predictive customer care, conversational AI, and brand reputation management. The platform’s AI doesn’t just automate tasks; it augments decision-making, identifies emerging trends, and empowers brands to act with agility and confidence.

Customer-Centric Innovation: Locobuzz believes that great CX is built when technology, empathy, and strategy intersect. Every feature and innovation is designed to enable brands to be more responsive, more human, and more aligned with their customers’ expectations.

Vertex Global Services

Founded in 2016 and Headquartered in Times Square, New York, Vertex Global Services is one of the fastest-growing BPO players, which combines world-class innovations with dynamic talent and outsourcing solutions to drive transformative business growth. Catering to diverse industries around the globe, including Gaming, BFSI, NBFC, E-Commerce, Logistics, Health Tech, hospitality, travel, and Automobile, the company is unlocking new levels of operational excellence and redefining customer experience by delivering customised support. The pioneer in human experience and service delivery has been named 'Best MSME 2021' and 'Company of the Year 2021' by a leading media house, and 'Asia's Greatest Brand' and ‘World’s Greatest Brand’ by AsiaOne in collaboration with CNBC and ET NOW. Vertex is ranked 19th amongst the Top 50 Innovative Companies worldwide and was named 'Best Place to Work', for its best practices with ESAT at 94 per cent and CSAT at 93 per cent, for four consecutive years. Vertex prioritises a people-first culture and tech-driven skilling and training to meet the diverse needs of businesses and deliver market-leading results.

Freshworks

Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 73,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

Freshdesk is the agentic AI solution for modern customer service. Resolve email, chat, voice, and social queries faster with AI agents. With Freshdesk, you can scale support, streamline ticketing and unify conversations across channels, integrate with your tech stack effortlessly, and deliver fast, personalized resolutions that keep customers coming back.

SENDBIRD

Sendbird is building the AI workforce of tomorrow—delivering fast, human-like support for leading brands across APAC, including Carousell, Traveloka, Rakuten, CoupangPlay, and a growing roster of India’s most innovative companies such as Swiggy, Zepto, Paytm, Dream11, Porter, and 1MG. Our AI agents autonomously resolve over 50% of customer and sales queries across in-app chat, email, SMS, and WhatsApp—maintaining seamless context across channels. With a platform that powers 300M users and 7B messages monthly, Sendbird integrates effortlessly into CRMs and messaging tools—boosting CSAT, cutting costs, and scaling support without engineering strain. AI-powered support. Optimized for APAC and India.

DevRev

DevRev unites business data scattered across apps in one AI interface, helping teams find answers, automate tasks, and take actions across systems. With DevRev's AI agents, resolve customer problems 4X faster and spend 40% less time context switching

Simple2Call

Simple2Call is a global telecom and AI-powered, private-hosted omni channel contact center solutions - Contact Center Suite provider with 40+ years of expertise. Certified with ISO 27001 & 27701 by Bureau Veritas, Simple2Call’s value proposition focuses on the fundamentals – simplicity and peace of mind with an end-to-end solution delivery, performance at scale, dependable after-sales support, security compliance and value-for-money pricing. With 100+ customers worldwide and growing, we deliver complex solutions seamlessly and on time. Our innovative approach ensures reliability, making communications smarter and more efficient.

SimpleWorks

SimpleWorks is a leading Enterprise Sales & Service Automation CRM, purpose-built for regulated industries like banking, financial services, insurance, and healthcare. With Agentic AI–powered insights, omnichannel automation, 360° views (Customer360, Branch360, RM360), and advanced BPM workflows, we help enterprises achieve faster resolutions, stronger pipelines, and unwavering compliance across cloud or on-prem environments.

Yellow Slice

Yellow Slice is a strategic design consultancy advancing how businesses connect with people. With 15+ years of expertise in UX, UI, and service design, we help leading brands craft experiences that are intuitive, human, and transformative. Our research-first approach uncovers deep behavioral insights to drive clarity, conversion, and customer loyalty. From financial platforms to consumer ecosystems, our work blends design thinking with business strategy turning complexity into elegance and ideas into impact. At Yellow Slice, we believe great design isn’t just seen, it’s felt. And when done right, it moves people, products, and entire industries forward.

Radical Minds Technologies

Radical Minds is a leading transformational outsourcing (BPO) company. We combine our deep industry knowledge with technology and business expertise to co-create innovative, digital-led transformational solutions. We care for our customers, so we have conceived, designed, and also planned services with the aim to serve various industries. Our company offers result-driven services like lead generation, sales & marketing, customer retention management service, BFSI (BPO, KPO, LPO), etc. that empower businesses and enhance the credibility and profitability of the company.

THE FUTURE IS NOW AND BRINGS A WEALTH OF OPPORTUNITIES..

Our industry-recognised Customer Engagement Summit has seen remarkable growth in sponsors and exhibitors, becoming pivotal for business development.

We stand at the cusp of a transformative revolution in customer engagement. A new era dawns where comprehensive consumer insights, fueled by cloud-based technologies and integrated omnichannel interactions, forge frictionless and tailored experiences. This paradigm shift propels brand fidelity and recognition throughout every customer touchpoint, reshaping the business-consumer relationship landscape.

The summit’s consistent expansion and unwavering support from partners underscore our success in fostering valuable connections and driving innovation in the customer engagement sphere. This growth reflects our commitment to delivering unparalleled networking opportunities.

Our community of 102,000 senior leaders excels in organising top-tier events, including the Customer Engagement Summit and the annual Engage Awards.

CXO-Level

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MID Management, President, VP & SVP

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Sr. Manager or above

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MD & Director

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Others

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PAST SUMMIT SPONSORS INCLUDE

INTERESTED IN ENTERING THE ENGAGE AWARDS?

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Event Partners

Engaged customers aren’t just satisfied, they’re supercharged. According to Gallup, this delivers a jaw-dropping 23% boost in wallet share, profits, revenue, and relationship growth.

Increased competition and advances in technology have reduced barriers to entry and motivated firms to adopt new strategies to build a deeper level of engagement with their customers.

This isn’t just an improvement, it’s a leap into a customer centric future.