The India Customer Excellence (CX) Summit & Awards 2026 is destined to become the most respected event in the industry for the promotion of customer service excellence. It combines Banking, Insurance, Telecom, segments throughout the different states from India into a single high-profile international gathering.
DevRev is an enterprise AI company. Its product, Computer, builds a knowledge graph of each customer’s business, synced from their existing systems with permissions intact, and uses that graph to power enterprise search, employee service desks, and self service customer support, including voice. Founded in 2020 and backed by Khosla Ventures and Mayfield, DevRev is led by co-founder and CEO Dheeraj Pandey, former co-founder and CEO of Nutanix [NASDAQ: NTNX] and an Adobe [NASDAQ: ADBE] board member, alongside co-founder Manoj Agarwal, former SVP of Engineering at Nutanix. Headquartered in Palo Alto, DevRev operates globally across eight offices
At Acefone, we make interactions simple, powerful, and customer focused. Our cloud-based omnichannel platform offers powerful products like the Interactions Hub, Contact Center Studio, API Connect, and Campaigns—designed to help you deliver exceptional experiences at every touchpoint of the customer journey.
Trusted by 5000+ global businesses, we bring you seamless communication with industry-leading integrations. Our ISO 27001 and CERT-IN certifications vouch for our top-notch security and a 99.5% uptime guarantee.
Acefone's user-friendly, insight-driven business phone system offers multiple rich features. For calling, you get VoIP functionality, multi-level IVR, smart auto-dialers, Call Line Identification (CLI) routes across providers, and more. Our platform also supports HD video conferencing for seamless face to face interaction. For text-based conversations, you can leverage WhatsApp and SMS, with pre-built text templates—all from a single, intuitive platform.
MSG91 is a cloud communication platform trusted by 30,000+ global businesses, offering secure and robust APIs across SMS, WhatsApp, RCS, Email, Voice, and authentication channels. Its core applications include Hello (a ticketing and chat contact centre), Campaign (event-based automation), Segmento (customer data and contact management), and OTP (a simplified, multichannel verification platform). The platform processes over 2.5 billion communications every month. Catering to startups and large enterprises alike, MSG91 enables businesses to automate communication, personalise customer interactions, and integrate seamlessly with existing systems through developer-friendly APIs — all in one powerful, scalable platform.
Maxicus, a KocharTech Group company, is a leading AI-powered Customer Experience (CX) company with over 25 years of industry expertise. We empower Fortune 500 companies, unicorns, and global enterprises across BFSI, e-commerce, D2C, healthcare, and telecom to deliver seamless, personalized customer experiences. Backed by 5,000+ professionals across India, Maxicus combines human expertise with advanced GenAI solutions, including Agentic AI, AI Voice Bots, and Phygitalmax, its in-house live video call solution for sales and support, to redefine customer lifecycle management, technical support, and back-office operations. Trusted by leading brands such as Swiggy, Zomato, Philips, Cars24, Hero MotoCorp, and Airtel, Maxicus is shaping the future of customer engagement through AI-driven innovation.
Aurexion™ is an AI-native CCaaS and Customer Engagement Platform that unifies Dialer, AI VoiceBots, AI Chatbots, Agent Assist, Audit AI, Conversational Intelligence, and omnichannel communications across Voice, WhatsApp, Email, SMS, and digital channels on a single intelligent platform. Designed for enterprise-scale customer engagement, Aurexion enables organizations to automate customer interactions, empower agents with AI, streamline inbound and outbound operations, and gain real-time conversational insights from every interaction.
The platform helps enterprises deliver exceptional customer experiences, increase agent productivity, reduce operational costs, and make faster, data-driven decisions. Built for enterprise scale and engineered in India for the world, Aurexion is redefining the future of AI-powered customer engagement.
One Platform. Every Channel. Every Conversation—Powered by AI.
Helo.ai by VivaConnect, is a leading AI-powered MarTech and CPaaS platform helping enterprises transform customer engagement through intelligent, omnichannel communication.
Trusted by 3,000+ businesses, the platform has delivered over 100 billion messages globally with 99.99% uptime across WhatsApp, RCS, SMS, Email, and Voice. Helo.ai combines AI-driven chatbots, campaign automation, smart routing, and real-time analytics to deliver personalised customer experiences at scale.
With enterprise-grade security, compliance readiness, and 50+ integrations, brands see faster responses, higher delivery rates, and lower communication costs. Serving Kotak, Bajaj Finance, Aditya Birla Group, and JioMart, Helo.ai powers smarter conversations that drive measurable business growth.
Verbix.AI is an AI-powered conversation intelligence platform designed to transform customer interactions into meaningful business insights. It analyzes customer call conversations to generate AI-driven summaries, perform sentiment analysis, monitor compliance, evaluate agent performance, and provide actionable recommendations. By automating call analysis, Verbix.AI helps contact centers and customer support teams enhance customer satisfaction, improve agent productivity, ensure regulatory compliance, and make data-driven decisions. The platform reduces manual effort while enabling managers to identify trends and coaching opportunities. Future enhancements will expand its capabilities to analyze customer chat and email conversations, delivering a unified omnichannel customer intelligence solution.
Benepik is a leading Rewards, Engagement & Loyalty Gateway helping organizations engage employees, channel partners, trade influencers, and consumers through technology-driven solutions. Trusted by 1000+ enterprise clients, Benepik offers Employee Rewards & Recognition, Channel Partner Loyalty, Consumer Loyalty Programs, Corporate Gifting, and a Global Rewards Marketplace with 10,000+ reward options, 500+ Gift Cards across 120+ countries. Powered by AI-driven automation, instant rewards, and seamless integrations, Benepik enables businesses to run impactful engagement and loyalty programs that drive motivation, retention, sales performance, and long-term relationships while delivering measurable business outcomes at scale.
FiveS Digital is a technology-led Business Process Management organization with a meaningful customer and community-centric approach. Our core business revolves around Customer Experience, RPA/IPA-driven digital transformation, and Computer Vision/ML/ NLP
Key verticals:
Customer experience (CX): With the perfect blend of technology and humans-in-the-loop, we enable businesses to optimize the cost-to-serve a customer and improve customer experience (cx) at all touchpoints. We primarily focus on e-commerce/retail, healthcare, and insur/fintech verticals.
We are changing the status quo for B2B SaaS play in the CX space. Turning the model on its head, we believe that softwares have a role to play, i.e. to enable businesses deliver outcome. With our approach of AI-native B2B SaaS focused on outcome based model, we are building "Pay per outcome" model for Customer Support.
With our MVP, we are delivering insights to the business at as low as $0.025. Our various products like InsightX, AssistX are already impacting businesses positively. We are building some phenomenal products to enable Ecom & Retail businesses globally, delivering better CX.
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance the customer experience – all in a fast, secure and reliable way.
Quality engineering is the backbone of everything we do. Building great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent worldwide. Over the last 15 years, we’ve grown into an Engineering Powerhouse with 70+ offices in 6 continents and over 3,700 experts, aiming to change how the world communicates.
We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are entirely in-house developed, and we are proud of all the talents we have in our company!
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Meet OneAssist, India’s highest rated Insurtech company efficiently delivering Innovative, Technology powered, Assistance & Protection solutions for the things that matter to consumers.
Founded in 2011, OneAssist protects over 3 crore active consumers with a pan-India service network and a diverse ecosystem of over 3,000 partners—spanning across E-commerce, Fintech, NBFCs, and Modern Trade. OneAssist delivers a bouquet of solutions offering complete peace of mind across personal electronics, Consumer durables, motor, financial protection, furniture and lifestyle.
OneAssist is the consumer's first choice for Assistance and Protection solutions with its range of innovative research backed products, strong tech stack and best in class consumer experience.
Exotel is your AI transformation partner for customer engagement and experience. Trusted by over 7000 clients globally across various industries, we facilitate over 25+ billion annual conversations through omnichannel, voice, agents, and bots. Exotel’s AI-powered solutions empower agents, bots and customers alike, enhancing interactions with conversational intelligence and optimising resources to deliver exceptional CX and business growth. Exotel wins when you Win.
SurveySensum is an AI-first enterprise Customer Experience and Market Research platform empowering brands to transform feedback into actionable insights and business growth. Trusted by 500+ clients across 20 countries, SurveySensum helps organizations listen, analyze, and act faster through omnichannel feedback collection, AI-powered text analytics, real-time dashboards, and rapid, research-grade market studies. Powered by SensAI, its chat-based insight engine, teams can instantly uncover trends, ask questions in natural language, and generate actionable insights in seconds. SurveySensum enables businesses to move from insights to action, transforming customer understanding into smarter decisions, better experiences, and competitive advantage.
Locobuzz is a unified customer experience management platform that empowers brands to connect meaningfully with their customers across digital touchpoints. By integrating advanced AI, machine learning, and real-time analytics, Locobuzz transforms raw data into powerful customer insights—enabling brands to deliver personalized, proactive, and consistent experiences at scale.
Founded in 2015, Locobuzz has rapidly grown into a global force in the realm of digital customer engagement. Today, it proudly serves over 350 global brands, including several Fortune 500 companies, across industries such as BFSI, automotive, telecommunications, hospitality, retail, and e-commerce—helping them thrive in the age of digital transformation.
AI at the Core:
At the heart of Locobuzz lies an ever-evolving AI engine that fuels its robust capabilities—ranging from intelligent social listening and sentiment analysis to predictive customer care, conversational AI, and brand reputation management. The platform’s AI doesn’t just automate tasks; it augments decision-making, identifies emerging trends, and empowers brands to act with agility and confidence.
Customer-Centric Innovation:
Locobuzz believes that great CX is built when technology, empathy, and strategy intersect. Every feature and innovation is designed to enable brands to be more responsive, more human, and more aligned with their customers’ expectations.
Key Offerings:
● Social Listening & Analytics: Real-time insights into customer sentiments and market trends
● AI-Powered Helpdesk: Omnichannel customer service with intelligent automation
● Reputation Management: Protect and elevate your brand’s digital perception
Founded in 2016 and Headquartered in Times Square, New York, Vertex Global Services is one of the fastest-growing BPO players, which combines world-class innovations with dynamic talent and outsourcing solutions to drive transformative business growth. Catering to diverse industries around the globe, including Gaming, BFSI, NBFC, E-Commerce, Logistics, Health Tech, hospitality, travel, and Automobile, the company is unlocking new levels of operational excellence and redefining customer experience by delivering customised support. The pioneer in human experience and service delivery has been named 'Best MSME 2021' and 'Company of the Year 2021' by a leading media house, and 'Asia's Greatest Brand' and ‘World’s Greatest Brand’ by AsiaOne in collaboration with CNBC and ET NOW. Vertex is ranked 19th amongst the Top 50 Innovative Companies worldwide and was named 'Best Place to Work', for its best practices with ESAT at 94 per cent and CSAT at 93 per cent, for four consecutive years. Vertex prioritises a people-first culture and tech-driven skilling and training to meet the diverse needs of businesses and deliver market-leading results.
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 73,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
Freshdesk is the agentic AI solution for modern customer service. Resolve email, chat, voice, and social queries faster with AI agents. With Freshdesk, you can scale support, streamline ticketing and unify conversations across channels, integrate with your tech stack effortlessly, and deliver fast, personalized resolutions that keep customers coming back.
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more at www.zendesk.com.
Sendbird is building the AI workforce of tomorrow—delivering fast, human-like support for leading brands across APAC, including Carousell, Traveloka, Rakuten, CoupangPlay, and a growing roster of India’s most innovative companies such as Swiggy, Zepto, Paytm, Dream11, Porter, and 1MG. Our AI agents autonomously resolve over 50% of customer and sales queries across in-app chat, email, SMS, and WhatsApp—maintaining seamless context across channels. With a platform that powers 300M users and 7B messages monthly, Sendbird integrates effortlessly into CRMs and messaging tools—boosting CSAT, cutting costs, and scaling support without engineering strain.
AI-powered support. Optimized for APAC and India.
DevRev unites business data scattered across apps in one AI interface, helping teams find answers, automate tasks, and take actions across systems. With DevRev's AI agents, resolve customer problems 4X faster and spend 40% less time context switching
Acefone is a cloud-based communication platform for businesses with powerful products, including Interactions Hub, Contact Center Studio, API Connect, and Campaigns. These products are developed keeping customer experience as priority. Serving over 500 enterprises, Acefone has a proven track record of across industries with 20+ pre-built integrations.
With 99.95% uptime guarantee, Acefone offers enhanced productivity, high-quality business communication for sales and customer success. Acefone's wide range of oerings enables businesses to optimize their communication infrastructure, increase productivity, and enhance customer experiences irrespective of their geographical locations. Its intuitive dashboard filled with insights provides rich features including omnichannel interactions, mobile CLI, interactive voice response (IVR), auto-dialer , campaign management, and more. It allows organizations to manage inbound and outbound calls, as well as other channels such as WhatsApp, chat, and SMS - all from a single platform.
Digitide is a next-generation technology and business transformation partner that helps enterprises reimagine their future through AI-led innovation, deep domain expertise, and global delivery excellence. We combine strategic vision with executional agility to solve complex business challenges, unlocking new value across industries- banking, financial services, insurance, healthcare, manufacturing, retail and e-commerce. With a foundation built on customer-centricity and a commitment to measurable outcomes, Digitide empowers organizations to accelerate digital transformation, scale with confidence, and thrive in a rapidly evolving world. With a team of 55,000 professionals serving over 300 clients worldwide, we generate more than USD 350 million in annual revenue. For more information visit : www.digitide.com
Simple2Call is a global telecom and AI-powered, private-hosted omni channel contact center solutions - Contact Center Suite provider with 40+ years of expertise. Certified with ISO 27001 & 27701 by Bureau Veritas, Simple2Call’s value proposition focuses on the fundamentals – simplicity and peace of mind with an end-to-end solution delivery, performance at scale, dependable after-sales support, security compliance and value-for-money pricing. With 100+ customers worldwide and growing, we deliver complex solutions seamlessly and on time. Our innovative approach ensures reliability, making communications smarter and more efficient.
SimpleWorks is a leading Enterprise Sales & Service Automation CRM, purpose-built for regulated industries like banking, financial services, insurance, and healthcare. With Agentic AI–powered insights, omnichannel automation, 360° views (Customer360, Branch360, RM360), and advanced BPM workflows, we help enterprises achieve faster resolutions, stronger pipelines, and unwavering compliance across cloud or on-prem environments.
Yellow Slice is a strategic design consultancy advancing how businesses connect with people. With 15+ years of expertise in UX, UI, and service design, we help leading brands craft experiences that are intuitive, human, and transformative. Our research-first approach uncovers deep behavioral insights to drive clarity, conversion, and customer loyalty. From financial platforms to consumer ecosystems, our work blends design thinking with business strategy turning complexity into elegance and ideas into impact. At Yellow Slice, we believe great design isn’t just seen, it’s felt. And when done right, it moves people, products, and entire industries forward.
Radical Minds is a leading transformational outsourcing (BPO) company. We combine our deep industry knowledge with technology and business expertise to co-create innovative, digital-led transformational solutions. We care for our customers, so we have conceived, designed, and also planned services with the aim to serve various industries. Our company offers result-driven services like lead generation, sales & marketing, customer retention management service, BFSI (BPO, KPO, LPO), etc. that empower businesses and enhance the credibility and profitability of the company.
THE FUTURE IS NOW AND BRINGS A WEALTH OF OPPORTUNITIES..
Our industry-recognised Customer Engagement Summit has seen remarkable growth in sponsors and exhibitors, becoming pivotal for business development.
We stand at the cusp of a transformative revolution in customer engagement. A new era dawns where comprehensive consumer insights, fueled by cloud-based technologies and integrated omnichannel interactions, forge frictionless and tailored experiences. This paradigm shift propels brand fidelity and recognition throughout every customer touchpoint, reshaping the business-consumer relationship landscape.
The summit’s consistent expansion and unwavering support from partners underscore our success in fostering valuable connections and driving innovation in the customer engagement sphere. This growth reflects our commitment to delivering unparalleled networking opportunities.
Our community of 102,000 senior leaders excels in organising top-tier events, including the Customer Engagement Summit and the annual Engage Awards.
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PAST SUMMIT SPONSORS INCLUDE
Event Partners
Engaged customers aren’t just satisfied, they’re supercharged. According to Gallup, this delivers a jaw-dropping 23% boost in wallet share, profits, revenue, and relationship growth.
Increased competition and advances in technology have reduced barriers to entry and motivated firms to adopt new strategies to build a deeper level of engagement with their customers.
This isn’t just an improvement, it’s a leap into a customer centric future.
