EXPERT SPEAKERS

Sharing Knowledge about emerging trends and innovative solutions

500+ ATTENDEES

10+ PRESENTERS

10 topic stages

Main Stage

Meet the Expert Speakers Shaping the Future

Gagan Arora

Founder & CEO - Vertex Global Services

Mamta Nanglia

Head – Policy Servicing - Canara HSBC Life Insurance

Pradeep Chopra

VP (Product) and Head of CX - IndiaMART InterMESH

Ratnesh Srivastava

Head - Global Loyalty Analytics - Mastercard

Ridhi Chugh

Head CX - Design & Innovation - Samsung India

Rinku Anand

Head CX - Bajaj Finserv

Krishna Gautam

VP - CX - Urbanic

Tarun Aggarwal

Group CTO - Capri Global Capital

Prince Arora

Head of Customer Relationship Management - BMW India

Gursharan Rai Bansal

CGM & Chief Sales Marketing Officer - India Post Payments Bank

Anjali Chadha

Head of Operations and Customer Service - IIFL Home Loans

Sumitra Patnaik

Associate Director - Customer Experience & Customer Service - OLX India

Navneet Khurana

VP - Marketing & Digital Product Experience - Home Credit India

Rajiv Nagarajan

GM & Head, Social & Digital CX - Airtel

Ayaaz Khan

VP Marketing - Axis Max Life Insurance

Nikhil Garg

CTO - DMI Finance

Rahul Rajpal

VP Customer Experience & Global Operations - Aspire

Vivek Madan

CTO & Operations - Hero Housing Finance

Harmeet Kaur

CX & Marketing Leader | Head - Customer Engagement Customer - Dish TV

Rajat Wadhwa

Head - Customer Applications - Hero FinCorp

Gagandeep Singh

SVP & Head Customere Experience - Niva Bupa Health Insurance

Shivani Kapoor

Head of Customer Experience - Clovia

Rakesh Yadav

VP Customer Experience - MakeMyTrip

Sanjeev Ramdas

EVP Customer Experience - Indigo

Anish Ahuja

Vice President - Service - Whirlpool of India

Chandan Kumar

Head Customer Service - Panasonic

Vibha Sarin Prabhakar

Chief Experience Officer - Shriram Automall

Dilpreet Singh

Head - Loyalty CRM - ITC Hotels

Expert Speakers From Past Edition

Sudakshina Ghosh

Sr. Director, Customer Advisory, CPG and Life Sciences - SAP

Rajeev Singh

VP & Business Head - Midmarket & Emerging Business

Rahul Singh

VP and Head of Marketing - SAP

Sudeep Singh

Vice President and Head of CX Business - SAP

Suresh K

Head IT -

FAQS

FUTURE OF THE CONTACT CENTRE

Contact centers are rapidly changing and becoming more digital to meet evolving customer expectations for quick, efficient service. Advances in technology, such as AI, chatbots, and cloud solutions, enable personalised, seamless interactions and 24/7 support, improving operational efficiency and enhancing the overall customer experience.

Enhancing Service Quality and Efficiency
Multi-Channel Support Strategies
Employee Training and Motivation in Customer Service
Proactive Customer Service Strategies
Using Technology for Service Improvement
Best Practices in Customer Service

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