India CX Summit & Awards 2025

The future of Customer Engagement isn’t just exciting - it’s revolutionary. We’re on the brink of a seismic shift that will redefine how businesses connect with their customers.

The India Customer Excellence (CX) Summit & Awards 2025 is destined to become the most successful event in the industry for the promotion of customer service excellence. It combines Banking, Insurance, Telecom, segments throughout the different states from India into a single high-profile gathering.

In-Person Conference

New Delhi

29 Aug 2025

OUR SPONSORS
LEADING COMPANIES DRIVING THE FUTURE OF CUSTOMER EXPERIENCE

#1 CUSTOMER EXPERIENCE SUMMIT

India CX Summit Organized By Synnex Group Stands as one of the most successful and impactful events in the realm of customer experience (CX) in India. By seamlessly bringing together top industry leaders, innovators, and key stakeholders, the summit has consistently set a benchmark for excellence, making it an unmissable gathering for anyone interested in driving customer-centric transformations.

Key Highlights :

- Enhanced ROI for Sponsors
- Networking Opportunities
- Cutting-Edge Topics
- Knowledge-Rich Content
- Exclusivity and Brand Prestige

India CX Summit is not just another industry event; it’s a transformative experience. With its stellar combination of insightful content, impactful networking, and high-value sponsorship opportunities, it stands as a true leader in the customer experience landscape. Both attendees and sponsors benefit immensely, making it a top-tier event for anyone serious about improving CX and driving innovation in India.

2025 summit at a glance

ATTENDEES

0 +

SPEAKERS

0 +

Meet the Expert Speakers Shaping the Future

Dilpreet Singh

Head - Loyalty CRM and Partnerships - ITC

Vibha Sarin Prabhakar

CEO - Shriram Automall

Chandan Kumar

Head Customer Service - Panasonic

Anish Ahuja

Vice President - Service - Whirlpool of India

Sanjeev Ramdas

EVP Customer Experience - Indigo

Rakesh Yadav

VP Customer Experience - Make My Trip

Shivani Kapoor

Head of Customer Experience - Clovia

Gagandeep Singh

SVP & Head Customere Experience - Niva Bupa Health Insurance

TOPIC SPECIFIC STAGES

The conference agenda will take you on a journey of innovation and collaboration. Prepare to be inspired and challenged, each offering a deep dive into customer engagement strategies through compelling sessions.

Changing face of customer experience in the age of AI

Data Analytics in CX: Enhancing Customer Experience and Satisfaction

Customer Engagement Marketing - Making a Lasting Impact

The Future of Contact Centers: AI & Cost-Efficient Infrastructure

Interesting Corporate Presentation Session

ENGAGE TALKS

Exploring the Findings of the 2025 CX Trends Report

India CX Summit Preview Guide offers a sneak peek into the CX industry, providing you with essential information about the sessions, speakers, and key themes.

Dive into the latest trends in customer engagement, including AI-enabled personalisation, chatbots, real-time insights, implementing customer-centric culture – all designed to transform the way you connect with your customers-delivering proactive, tailored experiences that build loyalty and drive measurable results.

The research reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised, and engaging than ever before.

INTERESTED IN ENTERING THE CX AWARDS?

Celebrate your team's achievements in our Customer Experience Categories.

Event Partners

Over the past decade we have helped some of the world’s biggest brands engage with their target customers on a deeply emotional level, helping them forge relationships and new business connections.

Opportunities include speaker sponsor packages providing prime presentation slots on a topic stage and seminar stream of your choice, representation on panel debates, sponsored roundtable focus group opportunities and more.