Our Proud Partner For 2023 Edition
SAP
SAP’s strategy is to help every business run as a sustainable intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 87% of the world’s total global commerce touches an SAP system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into sustainable intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit www.sap.com.
Strativity Group
Strativity Group is one of the world’s leading customer strategy consultancies, supporting over 700 organisations across 40 countries. We partner with like-minded leadership teams to deliver powerful insights, practical strategies, meaningful change and quantifiable results.
Our consultants are passionate experts with executive and operational experience, bringing a unique blend of skills across research, analysis, design, innovation, measurement and execution.
Strativity offer a proven and sophisticated suite of methodologies that help organisations:
• Empathise with customers to understand their beliefs and motivations
• Map the current experience using both qualitative and quantitative approaches
• Develop practical segmentation models and engagement techniques
• Design brand-aligned and differentiated target experiences using design thinking and co-creation methods
• Assess and enhance supporting capabilities (operations, technology, digital, data etc)
• Prioritise enhancements and operational improvements to maximise ROI (across business lines, channels and segments)
• Design and implement customer listening and measurement programs
• Shift mindsets and drive genuine and sustainable behaviour change
• Empathise with customers to understand their beliefs and motivations
• Map the current experience using both qualitative and quantitative approaches
• Develop practical segmentation models and engagement techniques
• Design brand-aligned and differentiated target experiences using design thinking and co-creation methods
• Assess and enhance supporting capabilities (operations, technology, digital, data etc)
• Prioritise enhancements and operational improvements to maximise ROI (across business lines, channels and segments)
• Design and implement customer listening and measurement programs
• Shift mindsets and drive genuine and sustainable behaviour change
Our frameworks and models enable leaders to gain an objective understanding of the current state and establish a baseline, while developing the strategies and specific executions that will lift capability and drive enhanced organisational performance.
Our consultants are passionate experts with executive and operational experience, bringing a unique blend of skills across research, analysis, design, innovation, measurement and execution.
Strativity offer a proven and sophisticated suite of methodologies that help organisations:
• Empathise with customers to understand their beliefs and motivations
• Map the current experience using both qualitative and quantitative approaches
• Develop practical segmentation models and engagement techniques
• Design brand-aligned and differentiated target experiences using design thinking and co-creation methods
• Assess and enhance supporting capabilities (operations, technology, digital, data etc)
• Prioritise enhancements and operational improvements to maximise ROI (across business lines, channels and segments)
• Design and implement customer listening and measurement programs
• Shift mindsets and drive genuine and sustainable behaviour change
• Empathise with customers to understand their beliefs and motivations
• Map the current experience using both qualitative and quantitative approaches
• Develop practical segmentation models and engagement techniques
• Design brand-aligned and differentiated target experiences using design thinking and co-creation methods
• Assess and enhance supporting capabilities (operations, technology, digital, data etc)
• Prioritise enhancements and operational improvements to maximise ROI (across business lines, channels and segments)
• Design and implement customer listening and measurement programs
• Shift mindsets and drive genuine and sustainable behaviour change
Our frameworks and models enable leaders to gain an objective understanding of the current state and establish a baseline, while developing the strategies and specific executions that will lift capability and drive enhanced organisational performance.
CS Infocomm : Elevating Customer Experience, Redefining Solutions
CSInfocomm is a dynamic Solution Provider renowned for elevating customer experience through innovative solutions. We excel in consulting, designing, installing, and managing cutting-edge contact centers. Our expertise lies in crafting tailored solutions that precisely meet your needs, ensuring seamless integration and exceptional outcomes.
As industry pioneers, CSInfocomm offers a comprehensive suite of Customer Interaction Management solutions. From AI, BOTs, IoT, and RPA to Contact Center, Unified Communications, Business Process Optimization, Predictive Analytics, and Management, we revolutionize your operations with transformative technologies.
With CSInfocomm as your trusted partner, experience the power of our seasoned professionals who bring unrivalled expertise and a passion for delivering excellence. Together, we will redefine the standards of customer experience, propelling your organization towards unparalleled success.
Choose CSInfocomm to unlock the full potential of your business and let us redefine what's possible in the realm of customer solutions.
As industry pioneers, CSInfocomm offers a comprehensive suite of Customer Interaction Management solutions. From AI, BOTs, IoT, and RPA to Contact Center, Unified Communications, Business Process Optimization, Predictive Analytics, and Management, we revolutionize your operations with transformative technologies.
With CSInfocomm as your trusted partner, experience the power of our seasoned professionals who bring unrivalled expertise and a passion for delivering excellence. Together, we will redefine the standards of customer experience, propelling your organization towards unparalleled success.
Choose CSInfocomm to unlock the full potential of your business and let us redefine what's possible in the realm of customer solutions.
DreamFolks
DreamFolks is India's largest airport services aggregator, facilitating an enhanced travel & lifestyle experience to customers, through its proprietary technology platform. A service provider for all the leading Card Networks and Issuers, DreamFolks began its journey in 2013 and over the years, the company has transformed from being an airport lounge access aggregator to an end-to-end technology solutions provider for designing and delivering services that enhance the travel experience.
Today, the company holds a market share of over 90% in the domestic lounge access market for India issued debit and credit card programs. DreamFolks client portfolio comprises of top Banks, Card Networks, Airlines and Enterprises including HDFC, ICICI, IDFC, SBI Cards, Mastercard, Diners, VISA, Indigo, Akasa, Vodafone Idea, Hettich and many more.
DreamFolks technology platform enables end-users to access travel & lifestyle services via bank-issued credit & debit cards. The business model targets and integrates Clients at one end with various service providers at the other end. The brainchild of Liberatha Kallat, DreamFolks ensures seamless journey for customers travelling from their homes to their final destinations through a wide range of services covering Lounge Access, Meet and Assist, Airport Transfers, F&B, Spa, Transit Hotels/Nap Rooms, Golf and more.
DreamFolks, the incubator of airport services industry in India, has a global presence extending to 1700+ touchpoints in 100+ countries across the globe.
Today, the company holds a market share of over 90% in the domestic lounge access market for India issued debit and credit card programs. DreamFolks client portfolio comprises of top Banks, Card Networks, Airlines and Enterprises including HDFC, ICICI, IDFC, SBI Cards, Mastercard, Diners, VISA, Indigo, Akasa, Vodafone Idea, Hettich and many more.
DreamFolks technology platform enables end-users to access travel & lifestyle services via bank-issued credit & debit cards. The business model targets and integrates Clients at one end with various service providers at the other end. The brainchild of Liberatha Kallat, DreamFolks ensures seamless journey for customers travelling from their homes to their final destinations through a wide range of services covering Lounge Access, Meet and Assist, Airport Transfers, F&B, Spa, Transit Hotels/Nap Rooms, Golf and more.
DreamFolks, the incubator of airport services industry in India, has a global presence extending to 1700+ touchpoints in 100+ countries across the globe.
Uniphore
Uniphore is the first built-for-scale, AI-native company that infuses AI into every part of the enterprise experience. Our enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data. We leverage Generative AI, Knowledge AI, Emotion AI and workflow automation together as your trusted co-pilot. That’s enterprise AI from Uniphore—the catalyst for the world’s most engaging customer and employee experiences.
Deloitte
Deloitte: One of the leading professional services firms
Deloitte is one of the world’s largest and most diversified professional services organisations, providing assurance & advisory, tax, management consulting, and enterprise risk management services through more than 411,951 professionals in more than 150 countries. Our organisation includes a unique portfolio of competencies integrated in one industry-leading organisation. Deloitte Touche Tohmatsu India LLP (DTTI LLP) is a member firm in India that provides non-audit consulting services. Our experienced professionals deliver seamless, consistent services wherever our clients operate.
Deloitte is one of the world’s largest and most diversified professional services organisations, providing assurance & advisory, tax, management consulting, and enterprise risk management services through more than 411,951 professionals in more than 150 countries. Our organisation includes a unique portfolio of competencies integrated in one industry-leading organisation. Deloitte Touche Tohmatsu India LLP (DTTI LLP) is a member firm in India that provides non-audit consulting services. Our experienced professionals deliver seamless, consistent services wherever our clients operate.
Konnect Insights
Konnect Insights is an omni-channel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways to make them happier.
It is an all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools & dashboards + surveys + crisis management. It is a comprehensive platform that unifies, marketing, analytics, and customer experience and is trusted by leading brands from various industries.
The 4 Pillars of Omnichannel Customer Experience Management state that for brands to be truly customer-centric, they need to listen to customer feedback on social media, the web, emails, offline touchpoints, call centers, and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar) and act on that data by using social media publishing and marketing automation (the 4th pillar).
It is an all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools & dashboards + surveys + crisis management. It is a comprehensive platform that unifies, marketing, analytics, and customer experience and is trusted by leading brands from various industries.
The 4 Pillars of Omnichannel Customer Experience Management state that for brands to be truly customer-centric, they need to listen to customer feedback on social media, the web, emails, offline touchpoints, call centers, and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar) and act on that data by using social media publishing and marketing automation (the 4th pillar).
BARE INTERNATIONAL
35+ Years of Experience Supporting Businesses Like Yours.
BARE International was born from the need for mystery customer research at the national and global level. Today, we set the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Since 1987, we have built our reputation on innovation, ethics, and seamless client service management. BARE International is a family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with ten offices around the world. On any given day, BARE International is doing research for clients in more than 150 countries, completing more than 50,000 evaluations each month.
BARE International was born from the need for mystery customer research at the national and global level. Today, we set the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Since 1987, we have built our reputation on innovation, ethics, and seamless client service management. BARE International is a family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with ten offices around the world. On any given day, BARE International is doing research for clients in more than 150 countries, completing more than 50,000 evaluations each month.
Ozonetel
Ozonetel is an industry leader within the Customer Experience (CX) space, offering businesses a robust, omnichannel platform to manage end-to-end communication flows. Its AI-powered, full-stack platform has enabled over 2,500+ businesses to simplify, manage, and analyze interactions at every step of their customer communication and engagement journey.
The platform helps enterprises to engage with customers at every touchpoint across voice, chat, SMS, WhatsApp, and other digital channels. It fully integrates with CRM and other business applications and offers a truly omnichannel experience for customers.
The platform helps enterprises to engage with customers at every touchpoint across voice, chat, SMS, WhatsApp, and other digital channels. It fully integrates with CRM and other business applications and offers a truly omnichannel experience for customers.
NotifyVisitors
NotifyVisitors is an AI-powered Customer Data Platform and campaign automation software to deliver personalized experience to customers across touchpoints and communication channels (Email, SMS, WhatsApp, Push notifications, Website, Mobile App, etc). Personalization and relevant messages at scale can help to increase signups and sales by 30% and engagement by 150%. NotifyVisitors has a robust customer segmentation, RFM, and predictive analytics to automatically recommend the right offer to send to the customer for the best conversion rates Notifyvisitors was founded in 2013 and it has been trusted by leading brands like SBI, HDFC, Axis, Kotak, IDFC to name a few
FCI CCM
FCI is a Global provider of Customer Experience Management (CXM) solutions enabling consumer facing businesses of all sizes deliver exceptional customer experience with the help of a dynamic, interactive and hyper-personalized communications (batch, on-demand, ad-hoc).
Our solutions and services help businesses break down silos, achieve automation and usher consistencies in delivering omnichannel communications that are not only engaging & interactive but strictly adhere to regulatory compliance, stay consistent with the brand voice and meet their CX objectives to drive business growth.
Our mission is to help organizations make:
- Real-time interactions data-driven & contextual.
- Communications bi-directional & hyper-personalized.
- Innovate, create and manage customer relationships.
Our solutions and services help businesses break down silos, achieve automation and usher consistencies in delivering omnichannel communications that are not only engaging & interactive but strictly adhere to regulatory compliance, stay consistent with the brand voice and meet their CX objectives to drive business growth.
Our mission is to help organizations make:
- Real-time interactions data-driven & contextual.
- Communications bi-directional & hyper-personalized.
- Innovate, create and manage customer relationships.
Cygnet Digital
Cygnet Digital is a technology consulting and development company, that co-creates business growth strategies and delivers partnership value through the Power of Digital. We specialize in leading technologies such as Cloud Computing, AI/ML, and Blockchain with a focus on innovation and agility. Cygnet helps enterprises transform: business processes, data for decisions, customer experiences, and financial stability.
We help in building a sustainable world where you embrace prudent technologies and leverage them to drive growth and innovation. We will live the trust so we can help you realize the world you envisioned, Live Digital!
We help in building a sustainable world where you embrace prudent technologies and leverage them to drive growth and innovation. We will live the trust so we can help you realize the world you envisioned, Live Digital!
Avalon Global Research
We are a specialist research, analytics, and advisory firm that helps our clients with custom knowledge solutions to identify and realize global market growth opportunities, partnerships, and potential investments. We help address complex business challenges and enable informed decisions with our wide array of research and knowledge services for our clients across diverse industries in over 100 countries. Leveraging the 30-year’s knowledge legacy of Avalon Group, at AGR, we offer actionable insights in business research & analytics, investment research, customer insights, cross-border business expansion, and risk & compliance research. Powered by our seasoned domain experts, proprietary frameworks, and tech driven tools, we are a trusted research partner to some of the world’s largest multinationals, consulting firms, government & industry bodies, and investment communities.
NovelVox
NovelVox is a global CX solution provider driving digital transformation in CX. Our unified CX solutions for omnichannel digital engagement, Automation & self-service and advanced contact center optimization solutions for Banking, Finance, Insurance, Healthcare, Government, Retail and Telco with the right tools and integrations, ensuring personalized and connected CX.
NovelVox is a certified partner with Cisco, Avaya, Genesys, and Five9 and all products work seamlessly with all major contact center applications. With over 14 years of experience, and 330+ successful deployments in 20+ countries for top brands like HCL, PwC, TCS, Jio, Amex & more. NovelVox is revolutionizing the delivery of exceptional customer experiences, driving improved brand loyalty and higher customer satisfaction.
NovelVox is a certified partner with Cisco, Avaya, Genesys, and Five9 and all products work seamlessly with all major contact center applications. With over 14 years of experience, and 330+ successful deployments in 20+ countries for top brands like HCL, PwC, TCS, Jio, Amex & more. NovelVox is revolutionizing the delivery of exceptional customer experiences, driving improved brand loyalty and higher customer satisfaction.
FiveS Digital
FiveS Digital is a tech-led BPM organization delivering solutions/services for clients in India, Europe, USA, and the Middle East. Our core business revolves around Customer Experience and Data Management services. Going strong for 13 years now, we are making our presence felt in 9 locations across India. We speak/process 13+ languages and are a 3000+ family. We cater to various industries like e-commerce, BFSI, healthcare, retail, manufacturing, government, agri-tech, autonomous vehicles, etc.
We are certified as a women-owned, diversity unit by WeConnect International, USA and have been recognized by NASSCOM as ‘Diversity Champions’ for our diversity and inclusion practices.
EOSGlobe
EOSGlobe is a leading Business Process Management company led by CEO and Director, Abhinav Arora. With over two decades of expertise, they provide end-to-end services in process optimization, digitization, resource management, and consulting to global organizations. Their bespoke solutions enhance user experiences, driven by customer-centricity, delivery excellence, innovation, and integrity.
EOSGlobe specializes in NextGen BPM, Digital Solutions, Consulting, and HRM Services, tailoring offerings to meet individual client needs. Their technology-driven NextGen BPM solutions include process lifecycle management, automation, and analytics for enterprise-wide business excellence. Agile Digital Solutions leverage AI, ML, and cloud technologies across multiple channels.
Catering to various industries, they believe in building sustainable and meaningful relationships, where their client’s success is their success.
EOSGlobe specializes in NextGen BPM, Digital Solutions, Consulting, and HRM Services, tailoring offerings to meet individual client needs. Their technology-driven NextGen BPM solutions include process lifecycle management, automation, and analytics for enterprise-wide business excellence. Agile Digital Solutions leverage AI, ML, and cloud technologies across multiple channels.
Catering to various industries, they believe in building sustainable and meaningful relationships, where their client’s success is their success.
CIOTechOutlook
Published from Bangalore, Karnataka, CIOTechOutlook is an excellent platform for the enterprise to showcase their innovative solutions. While India enterprise market is growing exponentially, there is a vacuum among entrepreneurs of enterprise startups.
CIOTechOutlook will act as a platform allowing high level executives in the enterprises to share their insights, which in turn will help the enterprise startup ecosystem, help technology and business leaders.
For more information please visit https://www.ciotechoutlook.com/
CIOTechOutlook will act as a platform allowing high level executives in the enterprises to share their insights, which in turn will help the enterprise startup ecosystem, help technology and business leaders.
For more information please visit https://www.ciotechoutlook.com/
Business Upturn
Business Upturn is a prominent news publication that provides comprehensive coverage on a diverse range of topics from India and across the globe. With a dedicated focus on delivering up-to-date business news, the platform serves as a reliable source for the latest developments in the Indian market. In addition to business updates, Business Upturn also encompasses entertainment, sports, tech and both national and international news. The publication boasts a distinctive section that caters to the realms of lifestyle, travel and tourism, offering insights into the latest trends and advancements within these industries. Business Upturn is committed to keeping its readers well-informed and engaged.
Siliconindia
Siliconindia publishes exclusive and authentic content through stories of burgeoning entrepreneurs, outstanding technologists, and accomplished CXOs, along with business analysis, leading technology trends, and opinions. Having procured the wisdom and augmented the insights on various verticals, besides technology, siliconindia over the years has branched into sectors ranging from Enterprise Services to Healthcare, Education, Consultants, Real Estate, Lifestyle, and Startups.
Over the last eighteen years, the editorial coverage of some of the most powerful and proven organizations such as Hitachi, TATA Technologies, TTK Prestige, Sony Entertainment Television, Vistara, TVS Electronics, Sharp, and Nerolac Paints to name a few, has set siliconindia a default knowledge platform. Our editorial excellence and vast bandwidth have also attracted insights from industry leaders across sector.
Over the last eighteen years, the editorial coverage of some of the most powerful and proven organizations such as Hitachi, TATA Technologies, TTK Prestige, Sony Entertainment Television, Vistara, TVS Electronics, Sharp, and Nerolac Paints to name a few, has set siliconindia a default knowledge platform. Our editorial excellence and vast bandwidth have also attracted insights from industry leaders across sector.
Our Proud Partners From 2022 Edition
IMPERATIVE BUSINESS VENTURES
Imperative Business Ventures Private Limited is an ISO 9001:2015, ISO/IEC 27001-2013 certified, MSME & NSIC registered Scale-up organization, offering Consulting, Outsourcing, and Technology Services such as IT, ITES, Back-Office/Credit Processing, BPM and Digital Transformation to leading BFSI, NBFC, Health care, Telecom, Retail, Hospitality, Media & Entertainment, and Corporates in India and Overseas.
Imperative Business Ventures Private Limited (IBVPL), founded by Women Entrepreneurs, and driven by a team of Industry Professionals with a vision to contribute toward Women Empowerment, creates employment opportunities for differently abled & Technology Enablement.
Imperative Business Ventures Private Limited (IBVPL), founded by Women Entrepreneurs, and driven by a team of Industry Professionals with a vision to contribute toward Women Empowerment, creates employment opportunities for differently abled & Technology Enablement.
CBSL GROUP
Established in the year 1950, under the name of Khurana Brothers by its Emeritus Chairman and founder Mr. V. P. Khurana, CBSL Group has today expanded its offerings ranging in varied interests and represented by its 5 associated companies. From being a new kid on the block by making a modest start with manufacturing of Loose-Leaf Binders, CBSL later diversified its activities in the highly technological field of Security Printing, Document Imaging, Banking Equipment & Services, Plastic and Stationery Products. And the key principles on which CBSL has based its business practices over the last 70 years that has made it successfully traverse into higher realms have been
Focus on Customer •Transparency is the key! •Innovation for growth •Build trust •And most importantly build strong lasting relationships!!
The growth of CBSL is laid on the foundation built by strong infrastructure, sound financial base and empowering people at the grass root level. Further, to continually adapt and cater to the varying needs of our customers we constantly strive to improve the quality and reliability of our Products/Services
Focus on Customer •Transparency is the key! •Innovation for growth •Build trust •And most importantly build strong lasting relationships!!
The growth of CBSL is laid on the foundation built by strong infrastructure, sound financial base and empowering people at the grass root level. Further, to continually adapt and cater to the varying needs of our customers we constantly strive to improve the quality and reliability of our Products/Services
ISON XPERIENCES LTD.
iSON Xperiences is a global, technology-led customer experience solutions and business process outsourcing partner, helping clients to deliver customer delight, in all interactions and on all channels. With over 18,000 employees across 18 countries in Africa, Middle East and ASEAN, we proudly serve over 50 million global customers and conduct over 500 million transactions per month.
For the past decade, we have accelerated business results and managed customer interactions for some of the world’s leading brands, as well as start-ups and mid-sized businesses – helping to redefine the way people connect with these enterprises and offering affordable solutions to meet their ever-changing needs. Our deep domain expertise allows us to deliver bespoke and digitally-enabled solutions across a variety of industries, with our client portfolio comprising of Telecoms, BFSI, Energy and Utilities, Media and Entertainment, Government, Retail, Aviation and E-commerce.
Be it onshore, offshore, nearshore, or remote working; whether organisations need help scaling up their workforce, daily business operations, debt collection solutions or managing special campaigns, we combine technology with proven approaches to ensure successful outcomes.
For the past decade, we have accelerated business results and managed customer interactions for some of the world’s leading brands, as well as start-ups and mid-sized businesses – helping to redefine the way people connect with these enterprises and offering affordable solutions to meet their ever-changing needs. Our deep domain expertise allows us to deliver bespoke and digitally-enabled solutions across a variety of industries, with our client portfolio comprising of Telecoms, BFSI, Energy and Utilities, Media and Entertainment, Government, Retail, Aviation and E-commerce.
Be it onshore, offshore, nearshore, or remote working; whether organisations need help scaling up their workforce, daily business operations, debt collection solutions or managing special campaigns, we combine technology with proven approaches to ensure successful outcomes.
PINNACLE TELESERVICES
PINNACLE TELESERVICES, A since 2003, has been a flag bearer for Enterprise Communications in India. Headquartered in Nagpur, the company today has built a strong footprint in the domestic market with strategic offices across the country. Pinnacle offers a wide range of value-added services chiefly in messaging, voice, emails, SMSC & USSD, Chatbots, cellular events, OTT and Data analytics. With a state-of-the-art SMS centre built upon SS7, Pinnacle has a definite advantage over its peers when it comes to enterprise messaging.
A young passionate team, an average age of 30, driven by seasoned industry veterans like Mr. Rajesh Banerjee, Mr. Ashish Srivastava, Mr. Amit Srivastava, Mr. Muktesh Narula and Mr. Anurag Srivastava who strive relentlessly to serve a growing list of large, medium and small enterprises. Not only the company has some of the most sought-after brands in the client portfolio, but also takes immense pride in the awards and recognitions that have been bestowed by leading agencies and organizations.
Pinnacle is all set with next-gen platform-as-a-product offerings to imprint a global presence.
A young passionate team, an average age of 30, driven by seasoned industry veterans like Mr. Rajesh Banerjee, Mr. Ashish Srivastava, Mr. Amit Srivastava, Mr. Muktesh Narula and Mr. Anurag Srivastava who strive relentlessly to serve a growing list of large, medium and small enterprises. Not only the company has some of the most sought-after brands in the client portfolio, but also takes immense pride in the awards and recognitions that have been bestowed by leading agencies and organizations.
Pinnacle is all set with next-gen platform-as-a-product offerings to imprint a global presence.
TUBELIGHT COMMUNICATION
Tubelight Communications Ltd, is a CEPaaS company that empowers brands to enrich their customer experience, through its Omni Channel communication platform. The Customer Engagement Platform enables brands to reach-out and engage with their customers and enhance their customer communication experiences by integrating wide range of channels such as A2P SMS Services, both Domestic and International, entire suite of voice services, email and as well as IP messaging services like RCS, WhatsApp, Voice, Viber, SMS and more. Powered by Conversational AI using built in ML/NLP, the platform enables enterprises to optimize omnichannel strategies and automation for better customer engagement and outcomes.
Starting as an A2P SMS service provider, the company has, over the decade, evolved into a full stack cloud communication platform drawing its inspiration, from the extensive experience with enterprise customers across verticals and the ever-changing communication landscape. Our Enterprise grade, Scalable & Secure platform, equips businesses to deliver a rich customer experience, by integrating any or all communication channels into their communication workflows or mobile applications through programmable APIs or through our feature rich, user friendly interface.
Well established in India, Tubelight Communications is steadily expanding its international footprints through its offices in International markets through strategic tie ups with global players for creating robust and future proof communications infrastructure.
Starting as an A2P SMS service provider, the company has, over the decade, evolved into a full stack cloud communication platform drawing its inspiration, from the extensive experience with enterprise customers across verticals and the ever-changing communication landscape. Our Enterprise grade, Scalable & Secure platform, equips businesses to deliver a rich customer experience, by integrating any or all communication channels into their communication workflows or mobile applications through programmable APIs or through our feature rich, user friendly interface.
Well established in India, Tubelight Communications is steadily expanding its international footprints through its offices in International markets through strategic tie ups with global players for creating robust and future proof communications infrastructure.
1POINT1 SOLUTIONS LTD.
One Point One Solutions is a leading player in Business Process Management (BPM). The company was incorporated in the year 2006. The company offers technology, accounting, skill-development and analytical solutions that help businesses build better capabilities and enable them to achieve seamless growth. The company serves a broad spectrum of industries like Telecom & Broadcasting, Retail and E-commerce, Consumer Durables & FMCG, Banking and Finance, Travel & Hospitality and Insurance. The company has 5 service centres located across Navi Mumbai, Gurgaon, Chennai, Bangalore and Indore with 5,500+ seats on per shift basis. The company offers services like customer care, lead generation, content management, voice analytics, accounts payable and receivable, SME Management, predictive analytics, Chat bots, IVR, voice analytics and E-mail management. Akshay Chhabra is the founder of 1Point1 Solutions Ltd., he focuses on technology-driven innovation to build efficiencies and surge ahead in the BPM space.
The company got listed in the year 2017. The company boasts over 40+ leading clientele spread across sectors. Some of the leading clienteles are SBI Cards, Godrej Appliance, Kotak Securities, ICICI Bank, Tata Motors Finance Ltd., Airtel, Adani, Go Air and Mahanagar Gas to name a few. As on July 31st 2022, the company has expanded its avenue to International borders in alliance with Bahwan CyberTek (BCT), a globally recognised provider of digital transformation services including cloud managed services and sophisticated follow-the-sun virtual customer service. Currently, the operations include Middle East and North Africa region.
The company got listed in the year 2017. The company boasts over 40+ leading clientele spread across sectors. Some of the leading clienteles are SBI Cards, Godrej Appliance, Kotak Securities, ICICI Bank, Tata Motors Finance Ltd., Airtel, Adani, Go Air and Mahanagar Gas to name a few. As on July 31st 2022, the company has expanded its avenue to International borders in alliance with Bahwan CyberTek (BCT), a globally recognised provider of digital transformation services including cloud managed services and sophisticated follow-the-sun virtual customer service. Currently, the operations include Middle East and North Africa region.
KALEYRA
Kaleyra, Inc. (NYSE: KLR) (NYSE American: KLR WS) is a global group providing mobile communication services to financial institutions, e-commerce players, OTTs, software companies, logistic enablers, healthcare providers, retailers, and other large organizations worldwide.
Kaleyra today has a customer base of 3800+ companies spread around the world. Through its proprietary platform and robust APIs, Kaleyra manages multi-channel integrated communication services, consisting of messaging, rich messaging and instant messaging, video, push notifications, e-mail, voice services, and chatbots.
Kaleyra’s technology makes it possible to safely and securely manage billions of messages monthly with over 1600 operator connections in 190+ countries, including all tier-1 US carriers.
Kaleyra today has a customer base of 3800+ companies spread around the world. Through its proprietary platform and robust APIs, Kaleyra manages multi-channel integrated communication services, consisting of messaging, rich messaging and instant messaging, video, push notifications, e-mail, voice services, and chatbots.
Kaleyra’s technology makes it possible to safely and securely manage billions of messages monthly with over 1600 operator connections in 190+ countries, including all tier-1 US carriers.
REVERIE LANGUAGE TECHNOLOGIES LIMITED
REVERIE LANGUAGE TECHNOLOGIES LIMITED
Reverie Language Technologies is a mission-first company, striving to drive “Language Equality on the Internet.”
We empower businesses and governments through our proprietary language technologies for text, voice, and video across the entire gamut of a digital customer’s journey. These include machine translation, speech-to-text, text-to-speech conversions, search and discovery, Indic fonts, etc. Our technologies and solutions power digital assets like websites, applications (mobile/web), chatbots, IVRs, and more, by integrating voice , text and video.
We have worked with over 140 + brands including the Ministry of Finance ,Ministry of Education , HDFC Bank , Bajaj Allianz Life Insurance, Upstox , MPL , BlackBuck, BoonBox , MissCallPay just to name a few.
We empower businesses and governments through our proprietary language technologies for text, voice, and video across the entire gamut of a digital customer’s journey. These include machine translation, speech-to-text, text-to-speech conversions, search and discovery, Indic fonts, etc. Our technologies and solutions power digital assets like websites, applications (mobile/web), chatbots, IVRs, and more, by integrating voice , text and video.
We have worked with over 140 + brands including the Ministry of Finance ,Ministry of Education , HDFC Bank , Bajaj Allianz Life Insurance, Upstox , MPL , BlackBuck, BoonBox , MissCallPay just to name a few.
TREJHARA
Trejhara is a public listed entity with presence in multiple countries and founded by the promotors of the Technology giant Aurionpro Solutions Limited. It is a public listed technology products and solutions provider that helps enterprises Accelerate Digital Innovation, Securely and Efficiently. We employ domain and technology experts across Asia, Middle East, Africa, North America and Europe, We have been consistently recognized amongst the top 100 technology solutions providers.
Our products are focused to help organizations accelerate their digital footprint and customer experience through interactive presentation and offline analytical capabilities. We target our customers, partners, dealers and agents for their needs and goals.
Interact Dx – Our Customer Communication Management product suite is an innovative platform in the digitization domain,
SCMProFit – Our logistic solution allows to streamline and enhance logistics operations by improving efficiency and optimizing working capital. Take control of supply chain by streamlining and enhancing logistics operations and gain an unfair edge over competitors.
Our products are focused to help organizations accelerate their digital footprint and customer experience through interactive presentation and offline analytical capabilities. We target our customers, partners, dealers and agents for their needs and goals.
Interact Dx – Our Customer Communication Management product suite is an innovative platform in the digitization domain,
SCMProFit – Our logistic solution allows to streamline and enhance logistics operations by improving efficiency and optimizing working capital. Take control of supply chain by streamlining and enhancing logistics operations and gain an unfair edge over competitors.
APPSTRAIL
Appstrail is a Salesforce business consulting and services firm focused to bring game-changing solutions for your business using the Salesforce Cloud platform. Our team is Salesforce certified, having achieved 40+ certifications and 2 Salesforce certified Architects, with more than 10,000+ hours of collective Salesforce consulting & project experience. Our mission is to deliver business growth & digital transformation for companies by implementing innovative solutions in areas of Sales, Marketing, Technology & Management